topic Re: can't access my account and cannot pay in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-access-my-account-and-cannot-pay/m-p/232093#M201195 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/44649">@lampronpierre</a>, I want to confirm what you mean by your account has been deactivated.&nbsp; If payment goes into arrears, the account goes into suspension.&nbsp; Suspension can be lifted after payment is made.&nbsp; However, if an account is left in the suspended state for greater than 90 days, the account is deactivated and there is no way of restoring the account.&nbsp; You would need to start all over by getting a new SIM card and activating a new account.&nbsp; Has your payment been in arrears by greater than 90 days?</P> Sun, 08 Apr 2018 22:04:37 GMT will13am 2018-04-08T22:04:37Z can't access my account and cannot pay https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-access-my-account-and-cannot-pay/m-p/232091#M201193 <P>I had to change my credit card number and forgot to make the change in my account for preauthorized payment.&nbsp; My account has been deactivated and I can't access it.&nbsp; How can I make a payment if I can't change my credit card number</P><P>&nbsp;</P> Wed, 05 Jan 2022 09:34:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-access-my-account-and-cannot-pay/m-p/232091#M201193 lampronpierre 2022-01-05T09:34:51Z Re: can't access my account and cannot pay https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-access-my-account-and-cannot-pay/m-p/232092#M201194 <P>Send a private message to the Moderator Team so that they can help you reactivate your account.</P><P>&nbsp;</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></P> Sun, 08 Apr 2018 21:27:29 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-access-my-account-and-cannot-pay/m-p/232092#M201194 JDT 2018-04-08T21:27:29Z Re: can't access my account and cannot pay https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-access-my-account-and-cannot-pay/m-p/232093#M201195 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/44649">@lampronpierre</a>, I want to confirm what you mean by your account has been deactivated.&nbsp; If payment goes into arrears, the account goes into suspension.&nbsp; Suspension can be lifted after payment is made.&nbsp; However, if an account is left in the suspended state for greater than 90 days, the account is deactivated and there is no way of restoring the account.&nbsp; You would need to start all over by getting a new SIM card and activating a new account.&nbsp; Has your payment been in arrears by greater than 90 days?</P> Sun, 08 Apr 2018 22:04:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-access-my-account-and-cannot-pay/m-p/232093#M201195 will13am 2018-04-08T22:04:37Z Re: can't access my account and cannot pay https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-access-my-account-and-cannot-pay/m-p/406787#M201196 Sat, 10 Aug 2019 01:41:21 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/can-t-access-my-account-and-cannot-pay/m-p/406787#M201196 Tabathamary 2019-08-10T01:41:21Z