topic Re: How long does it take to port number from koodo? in Get Support

How long does it take to port number from koodo?

malekkamil — Wed, 05 Jan 2022 09:34:46 GMT

Hello,

I am new public Mobil customer from koodo. Ihave been trying to get my number ported to public mobile as it is very important for me to keep the same number( medical, finance and family reasons).

Do you guys know how long does it take to port the number? What information is needed? I email moderator with my old number and account infor of public mobile number Along woth temp number.

I do not want to loose my original number. And if port can't happen i will stay with koodo.

Thank you so much for help.

Re: How long does it take to port number from koodo?

Pizzaeh — Wed, 24 Apr 2019 19:58:24 GMT

@malekkamil wrote:
Hello,

I am new public Mobil customer from koodo. Ihave been trying to get my number ported to public mobile as it is very important for me to keep the same number( medical, finance and family reasons).

Do you guys know how long does it take to port the number? What information is needed? I email moderator with my old number and account infor of public mobile number Along woth temp number.
I do not want to loose my original number. And if port can't happen i will stay with koodo.

Thank you so much for help.

It can take up to 48 hours to complete a port. Your Koodo SIM card/number will continue working until the port is complete. Was it a Koodo prepaid line? Porting a Koodo pre-paid line requires the moderator. Post-paid Koodo lines can be ported by you in self-serve.

If it's a Koodo post-paid line that you want to port to Public Mobile, log into your Public Mobile self-serve account, click Plans and Add-ons, click Change Phone Number, select the option 'Transfer a wireless or wireline number from another provider' and follow the instructions below that. The Koodo line must be active for the port to occur.

Re: How long does it take to port number from koodo?

jimbobs — Wed, 24 Apr 2019 20:00:20 GMT

@malekkamil wrote:
Hello,

I am new public Mobil customer from koodo. Ihave been trying to get my number ported to public mobile as it is very important for me to keep the same number( medical, finance and family reasons).

Do you guys know how long does it take to port the number? What information is needed? I email moderator with my old number and account infor of public mobile number Along woth temp number.
I do not want to loose my original number. And if port can't happen i will stay with koodo.

Thank you so much for help.

Porting can take from almost immediately (less than an hour) but more usually a couple of hours. However, it can take much longer 24 - 48 hours..

You don't email anybody unless you have a problem. You set up the port yourself on the self serve page under My Profile > Change Number > Transfer a wireless or wireline number from another provider

Re: How long does it take to port number from koodo?

will13am — Wed, 24 Apr 2019 20:37:03 GMT

Number porting from sister brands like Koodo and Telus take about a minute to complete from time of port submission. For Koodo prepaid ports, the longest lead time is getting the moderator team to submit the port. The phone needs a reboot following port completion.

Re: How long does it take to port number from koodo?

malekkamil — Wed, 24 Apr 2019 21:03:22 GMT

Mine was postpaid. I will try this. Thanks.

Re: How long does it take to port number from koodo?

davincial — Sun, 25 Aug 2019 04:37:15 GMT

looking for the answer myself!

Re: How long does it take to port number from koodo?

Dunkman — Sun, 25 Aug 2019 04:42:58 GMT

@davincial

Porting from Koodo or Telus usually is very quick since they are part of the same company. Within 1-2 hours max. However, if the original plan is prepaid Koodo, you will need moderator help.

Re: How long does it take to port number from koodo?

davincial — Sun, 25 Aug 2019 04:43:47 GMT

thanks

Re: How long does it take to port number from koodo?

LittlePotato — Mon, 01 Apr 2024 18:08:48 GMT

I've seen "moderator" mentioned a couple times but could you define it? Could I go to a Telus store? Are they moderators?

Re: How long does it take to port number from koodo?

computergeek541 — Mon, 01 Apr 2024 21:06:21 GMT

@LittlePotato wrote:
I've seen "moderator" mentioned a couple times but could you define it? Could I go to a Telus store? Are they moderators?

Store emlployees cannot provide any assistance to Public Mobile customers. Support is only provided by contacting Public Mobile customers support agents through the ticketing system.