topic International long distance. in Get Support

International long distance.

rideaway — Wed, 05 Jan 2022 09:34:43 GMT

When I try to call the philippines I get a message saying " talk is not included in your plan" Please explain. If I have paid for international long distance and I can't use it to the Philippines I would like a refund and also a solution for calling to the Philippines.

I have tried to ask a moderator yesterday and today but have not recieved any response. I asked for a refund also. What do I do if they just ignore me? Not impressed with the lack of service.

Re: International long distance.

Pizzaeh — Wed, 24 Apr 2019 19:43:43 GMT

@rideaway wrote:
When I try to call the philippines I get a message saying " talk is not included in your plan" Please explain. If I have paid for international long distance and I can't use it to the Philippines I would like a refund and also a solution for calling to the Philippines.
I have tried to ask a moderator yesterday and today but have not recieved any response. I asked for a refund also. What do I do if they just ignore me? Not impressed with the lack of service.

Is it the '400 International Long Distance minute' add-on you purchased? According to the details, the Philippines is not included in the list of countries.

In Canada Long Distance Add-Ons6

Any unused minutes will roll over to your next cycle.

400 International Long Distance minutes

Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

5. Add-Ons are available for use only with an active plan. Long distance Add-Ons require a monthly talk feature on the rate plan.

6. Talk option required. Calls made to numbers starting with the following six digit combinations are not included in U.S. Roaming talk Add-Ons or U.S. calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-475, 605-477, 712-775, 559-726, 530-881.

Re: International long distance.

Tony8 — Wed, 24 Apr 2019 19:38:19 GMT

Hi , the Philipines is not listed in the description. 400 International Long Distance minutes

Maybe a long distance phone card would work, http://www.thephonecardstore.ca/

Re: International long distance.

rideaway — Thu, 25 Apr 2019 06:24:21 GMT

Not sure where the description is but I sure didnt' see it or i wouldn't have purchased it. Still no responce for moderator.

Re: International long distance.

rideaway — Thu, 25 Apr 2019 06:27:04 GMT

How do I get a refund?

Re: International long distance.

Anonymous — Thu, 25 Apr 2019 06:34:44 GMT

@rideaway wrote:
Not sure where the description is but I sure didnt' see it or i wouldn't have purchased it. Still no responce for moderator.

Yes. You're right. There's no mention in the purchasing process. Alas.

As for a refund, all you can do is wait. With what all has gone on for them this week, it could be a while. You probably wouldn't get an actual refund. Probably credited back to your Available Funds.

Re: International long distance.

rideaway — Thu, 25 Apr 2019 14:26:24 GMT

And where is the description of the international long distance plan, it sure isn't anywhere obvious that I could find, and I sure looked a long time. How do you get a hold of someone in this company to get a refund?

Re: International long distance.

rideaway — Thu, 25 Apr 2019 14:28:40 GMT

Credited back would be fine, just wish they would respond. What if it was something important, this is my only phone. And I need to call the Philippines soon.

Re: International long distance.

duffer900 — Thu, 25 Apr 2019 14:29:44 GMT

@rideaway wrote:
And where is the description of the international long distance plan, it sure isn't anywhere obvious that I could find, and I sure looked a long time. How do you get a hold of someone in this company to get a refund?

In your self serve, click the plans and addons tab, then scroll down and you will see the list of add ons available, including the international.

If you would like to request a refund, only possible way, if they do it, would be to contact the mods.

write a message here..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437.

Re: International long distance.

Anonymous — Thu, 25 Apr 2019 14:45:49 GMT

@rideaway wrote:
And where is the description of the international long distance plan, it sure isn't anywhere obvious that I could find, and I sure looked a long time. How do you get a hold of someone in this company to get a refund?

Top of this page, click on Plans, scroll down to Add-ons, click on it, it will show the countries for the 400 minute add-on.

If you have sent a private message then you'll just have to wait.

I suggest getting one of those calling cards from a convenience store to call the Phillipines.

Re: International long distance.

srlawren — Thu, 25 Apr 2019 17:40:37 GMT

@Anonymous wrote:
Top of this page, click on Plans, scroll down to Add-ons, click on it, it will show the countries for the 400 minute add-on.
If you have sent a private message then you'll just have to wait.
I suggest getting one of those calling cards from a convenience store to call the Phillipines.

@rideaway it's also listed in the "Canada Long Distance Add-ons" section of the Plans & Add-Ons knowledgebase ( https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Plans-amp-Add-Ons/ta-p/250167 ).

Re: International long distance.

rideaway — Thu, 25 Apr 2019 23:21:13 GMT

Now it shows which countries it will work for. Didn't show that when I originally added it.

Re: International long distance.

Anonymous — Thu, 25 Apr 2019 23:32:12 GMT

@rideaway wrote:
Now it shows which countries it will work for. Didn't show that when I originally added it.

What do you mean? I was all excited to go look and see if it was there for during the purchasing process and I still didn't see it.

I've known it was in the other places already mentioned...just not in the purchasing area where, really, it should also be.

Although I didn't click "Buy Add-ons" because I couldn't remember if it buys it without any confirmation and I didn't want to test it.