topic Re: Create an account in Get Support

Create an account

Whichways — Wed, 05 Jan 2022 09:34:11 GMT

I have a big problem, my old phone can't read that I have a sim card in it, and it's broken so I can't get the sim card out. which means I cannot create an account that requires me to receive a text message. it means I can't cancel the plan too, and I really want to keep my phone number. I need help from a moderator so I can transfer to a new sim card, but I don't how how often they even log in. I'm not sure what else I can do?

Re: Create an account

Alex888 — Wed, 24 Apr 2019 07:00:24 GMT

@WhichwaysAre you trying to sign up with Public Mobile? And you want to keep the number you currently have with another provider? You can call your provider and ask them to tell you the SIM number.

If you have an iPhone, to get your SIM number you can go to Setting --> General --> About and the ICCID is your SIM number

Re: Create an account

Whichways — Wed, 24 Apr 2019 07:04:11 GMT

I'm already with public mobile, but I never made an account because I didn't need to, but now I'm unable to make one, which means not only can I not cancel the plan, I can't change to a new sim card

Re: Create an account

Alex888 — Wed, 24 Apr 2019 07:15:05 GMT

@WhichwaysIf you go to My Account in the top right corner you can create an account using just your email and Public Mobile phone number, if you have already registered and have a plan you shouldn't need your SIM to create an account. Then you can buy a new SIM card instore and use your account to change it from the SIM you currently have.

Re: Create an account

Whichways — Wed, 24 Apr 2019 07:25:28 GMT

Except when you put in those informations, it gives you a text of a 6 digit pin, which I cannot receive the text because my phone doesn't recognize a sim card.

Re: Create an account

Alex888 — Wed, 24 Apr 2019 07:27:30 GMT

@Whichways You will need to contact the moderators then, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Create an account

geopublic — Wed, 24 Apr 2019 13:16:31 GMT

@Whichways wrote:
I'm already with public mobile, but I never made an account because I didn't need to, but now I'm unable to make one, which means not only can I not cancel the plan, I can't change to a new sim card

So I'm assuming that you activated your account at the store if you haven't created an account yet?. If that's is the case then you must have the Account# and/or PIN info?.

In order for the Moderator Team to help you need to verify your account, otherwise they will not be able to help your create your account and you will need to start from the beggining with a new SIM and phone number.

If you activated at the store, maybe it would be a good idea to visit them and see if they can help your remove your SIM and determine if the problem is your phone's tray or the SIM card.

If the problem is the SIM and you are able to setup your selefserve account by contactiing the moderators then you will be able to do a SIM change via selfserve and keep your existing number.

Click the link to contact the Moderator Team

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern).

Good Luck!!