topic Re: Payment issues AGAIN in Get Support

Payment issues AGAIN

gypsygrrl — Wed, 05 Jan 2022 09:34:08 GMT

My phone is due to be paid on the 12 of April

Yet today it will not call or text.

Please help!!!!

Its been a different issue every 3 months.... Yet they keep reassuring me its fixed

Re: Payment issues AGAIN

Luddite — Fri, 06 Apr 2018 20:46:21 GMT

Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET).

No other route I'm afraid.

By any chance are you on the 2016 $40 promo? Just curious.

Re: Payment issues AGAIN

Acekiller — Fri, 06 Apr 2018 21:09:44 GMT

Let us know how it went. Usually it only have issues when you are actually due to pay.

Re: Payment issues AGAIN

srlawren — Fri, 06 Apr 2018 22:06:05 GMT

@gypsygrrl I don't think it's a payment-related issue if it happens 5 days before your payment date. However, hopefully you have already reached out to the moderator team as per @Luddite, and get resolution quickly.