topic Re: plan change in Get Support

plan change

valcrawford — Wed, 05 Jan 2022 09:34:07 GMT

My phone says my plan doesn't support talk or text! Why has it changed? How can I get back to my original plan?

Re: plan change

cavemantoronto — Wed, 24 Apr 2019 06:11:53 GMT

@valcrawford wrote:
My phone says my plan doesn't support talk or text! Why has it changed? How can I get back to my original plan?

Can you look in self-serve and see if it shows the proper plan? Does your account say it is active?

Re: plan change

Jackhyf63 — Wed, 24 Apr 2019 09:10:22 GMT

Try power cycling your phone if you haven't already. Sometimes this is all that is required.

Next, if that doesn't work, go into self-serve, and try to activate the LOST phone status for a 5-10 minutes,then activate the Found status/turn off lost .This seems to be working for some people lately.