topic I topped up my account but my phone is still not working in Get Support

I topped up my account but my phone is still not working

florenced — Wed, 05 Jan 2022 09:33:46 GMT

Hey,

I topped up my public mobile account, but the payment is not being deducted, and my phone has no service.

Can someone assist with this please?

Re: I topped up my account but my phone is still not working

NDesai — Thu, 05 Apr 2018 18:17:19 GMT

@florenced It should renew automatically as soon as you add enough amount due. Try rebooting your phone and see if it starts working again. If not, you will need to send a private message to the Moderator_Team with your account info.

Re: I topped up my account but my phone is still not working

CS_Agent — Thu, 05 Apr 2018 18:22:28 GMT

Hey!

I'm sorry to hear that you are experiencing this issue, but I sent you a private message 🙂

We'll have this resolved as soon as possible.

Best regards,

Ashley