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    <title>topic Re: Data not working in Get Support</title>
    <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/231302#M200568</link>
    <description>&lt;P&gt;There should be a number to call instead of this.&lt;/P&gt;</description>
    <pubDate>Tue, 03 Apr 2018 18:41:04 GMT</pubDate>
    <dc:creator>Brittany</dc:creator>
    <dc:date>2018-04-03T18:41:04Z</dc:date>
    <item>
      <title>Data not working</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/231140#M200566</link>
      <description>&lt;P&gt;I have a data plan and when the first came around my data renuwed but will not work.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Wed, 05 Jan 2022 09:33:07 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/231140#M200566</guid>
      <dc:creator>Brittany</dc:creator>
      <dc:date>2022-01-05T09:33:07Z</dc:date>
    </item>
    <item>
      <title>Re: Data not working</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/231142#M200567</link>
      <description>&lt;P&gt;You most likely need to get the mods to look at your account.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;If you are On a 3g plan there have been know issues of the data not renewing.&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Could it be also possible that you used all your data?&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How can you get help with your account, activation, or service?&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Please contact the Community Moderator Team to get gelp with you account.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;They are Public Mobile support employees who can help with your issue (&lt;A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452" target="_blank"&gt;More details&lt;/A&gt;).&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;&lt;A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank"&gt;Click here to send them a private message.&lt;/A&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;In your message please include:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Don't know your pin?--provide any 3 of the following:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date &amp;amp; amount&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;How long until they reply?:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Messages are replied to during business hours and in the order they are received&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.&lt;/FONT&gt;&lt;/LI&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;There is no need to send multiple messages.&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&lt;FONT face="verdana,geneva" size="2"&gt;&lt;STRONG&gt;Additional Useful Information:&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;&lt;UL&gt;&lt;LI&gt;&lt;FONT face="verdana,geneva" size="2"&gt;Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile&lt;/FONT&gt;&lt;/LI&gt;&lt;/UL&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 02 Apr 2018 20:12:59 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/231142#M200567</guid>
      <dc:creator>mimmo</dc:creator>
      <dc:date>2018-04-02T20:12:59Z</dc:date>
    </item>
    <item>
      <title>Re: Data not working</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/231302#M200568</link>
      <description>&lt;P&gt;There should be a number to call instead of this.&lt;/P&gt;</description>
      <pubDate>Tue, 03 Apr 2018 18:41:04 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/231302#M200568</guid>
      <dc:creator>Brittany</dc:creator>
      <dc:date>2018-04-03T18:41:04Z</dc:date>
    </item>
    <item>
      <title>Re: Data not working</title>
      <link>https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/231319#M200569</link>
      <description>&lt;BLOCKQUOTE&gt;&lt;HR /&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/44324"&gt;@Brittany&lt;/a&gt;wrote:&lt;BR /&gt;&lt;P&gt;There should be a number to call instead of this.&lt;/P&gt;&lt;HR /&gt;&lt;/BLOCKQUOTE&gt;&lt;P&gt;&lt;a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/44324"&gt;@Brittany&lt;/a&gt;&amp;nbsp;there isn't, and that's why the plans are cheaper than most.&amp;nbsp;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="DifferentSupport.png" style="width: 999px;"&gt;&lt;img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/9362i33DEADE4C74D98E0/image-size/large?v=v2&amp;amp;px=999" role="button" title="DifferentSupport.png" alt="DifferentSupport.png" /&gt;&lt;/span&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 03 Apr 2018 19:43:52 GMT</pubDate>
      <guid>https://productioncommunity.publicmobile.ca/t5/Get-Support/Data-not-working/m-p/231319#M200569</guid>
      <dc:creator>srlawren</dc:creator>
      <dc:date>2018-04-03T19:43:52Z</dc:date>
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