topic Re: Payment in Get Support

Payment

sincereamina — Wed, 05 Jan 2022 09:33:01 GMT

Hello,

I have paid for my plan but it says that it is not in service!

i need this fixed ASAP!!!

Re: Payment

geopublic — Tue, 23 Apr 2019 17:29:31 GMT

@sincereamina wrote:
Hello,
I have paid for my plan but it says that it is not in service!

i need this fixed ASAP!!!

@sincereaminaSimilar issues have been reported by other users. PM is trying to reslove the issue. Try restarting your phone. If it's still an issue click here to report your issue.

Re: Payment

mh1983 — Tue, 23 Apr 2019 17:38:21 GMT

If it's the outage/account issue that others reported, a reboot won't fix it. But someone in https://productioncommunity.publicmobile.ca/t5/Announcements/New-plans-launching-on-April-23rd/td-p/358054/page/5 reported that their account was restored, so hopefully it means PM is rolling out fixes. (Would be great if they actually acknowledged this.)

Re: Payment

geopublic — Tue, 23 Apr 2019 17:42:30 GMT

@mh1983 wrote:
If it's the outage/account issue that others reported, a reboot won't fix it. But someone in https://productioncommunity.publicmobile.ca/t5/Announcements/New-plans-launching-on-April-23rd/td-p/358054/page/5 reported that their account was restored, so hopefully it means PM is rolling out fixes. (Would be great if they actually acknowledged this.)

@mh1983 I don't agree in most cases when PM fixes an account issue they ask the client to restart their phone That is why the recommendation was made.

Re: Payment

sincereamina — Tue, 23 Apr 2019 17:56:09 GMT

Hello,

Yes i tried restarting it and it still does not work.

Re: Payment

geopublic — Tue, 23 Apr 2019 17:58:12 GMT

@sincereamina wrote:
Hello,
Yes i tried restarting it and it still does not work.

@sincereamina Other customers are reporting that their service has been restored so hopefully your issue will be resolved soon.

Re: Payment

sincereamina — Tue, 23 Apr 2019 18:02:51 GMT

Right. Thanks for the encouragement. However, this is a serious issue and definitly needs to be fixed as soon as possible. But thanks again

Re: Payment

geopublic — Tue, 23 Apr 2019 18:04:41 GMT

@sincereamina wrote:
Right. Thanks for the encouragement. However, this is a serious issue and definitly needs to be fixed as soon as possible. But thanks again

I agree 100%

Re: Payment

mh1983 — Tue, 23 Apr 2019 19:07:48 GMT

@geopublic wrote:
@mh1983 wrote:
If it's the outage/account issue that others reported, a reboot won't fix it. But someone in https://productioncommunity.publicmobile.ca/t5/Announcements/New-plans-launching-on-April-23rd/td-p/358054/page/5 reported that their account was restored, so hopefully it means PM is rolling out fixes. (Would be great if they actually acknowledged this.)
@mh1983 I don't agree in most cases when PM fixes an account issue they ask the client to restart their phone That is why the recommendation was made.

No slight intended and of course a reboot never hurts. Just wanted to suggest that the OP's issue might be related to the ongoing account/service issues and it's out of our hands at this point.