topic Re: Cannot Make or Receive Calls - Plan is Active in Get Support

Cannot Make or Receive Calls - Plan is Active

jacksoj11 — Wed, 05 Jan 2022 09:32:44 GMT

I renewed my $50 monthly plan last week, yet today I am being told that I don't have an active plan. I can neither receive or make calls.......What is happening?

Re: Cannot Make or Receive Calls - Plan is Active

lukealex121 — Tue, 23 Apr 2019 16:22:32 GMT

Did you add balance to your account last week, and the plan just renewed now, or did it renew last week; followed by you having full service, leading up to it suddenly stopping?

Have you had any issues with this prior to now?

Re: Cannot Make or Receive Calls - Plan is Active

will13am — Tue, 23 Apr 2019 16:25:05 GMT

@jacksoj11 , there's a widespread system issue affecting service in a number of customer accounts. You will need to contact the moderator team to restore your service. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: Cannot Make or Receive Calls - Plan is Active

TheOldVR — Tue, 23 Apr 2019 16:26:35 GMT

Copying the below from @will13am ... he gets all credit for the below...

....there seems to be a widespread service problem affecting numerous customer accounts. You will need to contact the moderator team to have your service restored. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team. Please be patient as the moderator team is having to deal with a much higher than normal volume of interactions.

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Edit - he already posted this.... again, credit goes to him for the support....

Re: Cannot Make or Receive Calls - Plan is Active

jacksoj11 — Tue, 23 Apr 2019 16:26:11 GMT

It's a monthly plan, which was topped up last week, on April 13. There's a serious outage happening. Please look into this, we are not the only ones.