topic Re: Add On in Get Support

Add On

RachelPenney — Wed, 05 Jan 2022 09:32:30 GMT

I accidently made a payment for an add on, i would like to change it how?

Re: Add On

NDesai — Tue, 23 Apr 2019 15:28:20 GMT

@RachelPenney Did you actually buy an add-on? If yes, you cannot reverse the change. If not, the payment you added will stay in your account and will be used towards next renewal.

Re: Add On

jotsang — Tue, 23 Apr 2019 15:29:08 GMT

@RachelPenney wrote:
I accidently made a payment for an add on, i would like to change it how?

Send a private message to MOD and explain the situation.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add On

RachelPenney — Tue, 23 Apr 2019 15:29:49 GMT

yes i actually bought an add on, I thought i was buying 1GB for US roaming instead it was just a regular add on. How do I reverse this charge?

Re: Add On

RachelPenney — Tue, 23 Apr 2019 15:31:02 GMT

Oh sorry i read your reply wrong, I canno reverse it. Do you know how i speak to a Mod or contact a real human over the phone? I have been trying all morning

Re: Add On

NDesai — Tue, 23 Apr 2019 15:32:08 GMT

@RachelPenney wrote:
yes i actually bought an add on, I thought i was buying 1GB for US roaming instead it was just a regular add on. How do I reverse this charge?

Cross your fingers and message the mod. You might have to wait a bit as they are busy this morning due to a system wide issue.

Re: Add On

computergeek541 — Tue, 23 Apr 2019 17:21:32 GMT

@RachelPenney wrote:
Oh sorry i read your reply wrong, I canno reverse it. Do you know how i speak to a Mod or contact a real human over the phone? I have been trying all morning

You can't speak to them over the phone. You must use the private messaging system mentioend earlier.