topic Re: Phone Disconnection in Get Support

Plan expired early

Ckerr316 — Wed, 05 Jan 2022 09:32:24 GMT

Yes my plan is suspended and shouldnt be i uploaded a payment voucher on march 30th 2019 it should last 30 days and is suspended early my profile shows my payment i dont understand why my service is suspended early

deactivated account after payment on apr/7

mcbrideroberta — Tue, 23 Apr 2019 12:58:53 GMT

You took my payment on apr/7 and said thank you, today is apr/23 and my account has been deactivated because it says payment is due.

When I call the automated service it states my account is not due till May/20.

What is going on with this, you people did this to my husband also a couple of months ago.

If this isn't fixed ASAP, I will be talking to the CRTC. This isn't right that I pay my account and get suspended cause your system is trying to double bill me.

If this is fixed I will be taking my service some where else.

Re: deactivated account after payment on apr/7

austinhuang — Tue, 23 Apr 2019 13:03:52 GMT

@mcbrideroberta wrote:
You took my payment on apr/7 and said thank you, today is apr/23 and my account has been deactivated because it says payment is due.
When I call the automated service it states my account is not due till May/20.
What is going on with this, you people did this to my husband also a couple of months ago.
If this isn't fixed ASAP, I will be talking to the CRTC. This isn't right that I pay my account and get suspended cause your system is trying to double bill me.
If this is fixed I will be taking my service some where else.

There seems to be an influx of issues about this right now. Ask a moderator (Can take up to 48 hrs, 1 message at a time). Also, you can't complain to the CRTC: You need to talk to the CCTS/CPRST.

You could try this at your own risk.

Re: deactivated account after payment on apr/7

Alex888 — Tue, 23 Apr 2019 13:03:47 GMT

@mcbriderberta There has been a few problems with account renewals recently, you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They are very busy right now so it may take a few days for them to respond.

PAID ON THE 13TH OF APRIL DISCONNECTED APR 23

CM2N8 — Tue, 23 Apr 2019 13:25:56 GMT

PLEASE KINDLY CONTACT ME BACK AND FIX THIS ISSUE AS THIS IS VERY MUCH A HUSTLE. I HAVE PAID ON THE 13TH OF APRIL AND NOW I HAD TO PUT MORE CREDIT AND ITS NOT EVEN THE DUE DATE YET. I AM VERY UPSET AND DISSAPOINTED IN THIS EVER DIGRADING SERVICE. I WANT TO BE REIMBURSE WITH ALL THE CREDIT I PAID TODAY APRIL 23RD 2019 OR I WILL ESCALATE THIS TO A HIGHER LEVEL AND MIGHT PROCEED WITH LEGAL PROTOCOL.

Re: PAID ON THE 13TH OF APRIL DISCONNECTED APR 23

TheOldVR — Tue, 23 Apr 2019 13:29:55 GMT

Dem BLOCK CAPS are tough on the eyes :P.

Looks like something is up as there are now several similar posts for the MODs to look at.

I would get a message over to a MOD as that is what has been suggessted in other threads.

Good luck!

Re: PAID ON THE 13TH OF APRIL DISCONNECTED APR 23

missorange — Tue, 23 Apr 2019 13:33:08 GMT

you can contact MOD team by sending private message to indicate your issue:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or you can post screenshoot of your payment history, someone may look into and help.

Re: PAID ON THE 13TH OF APRIL DISCONNECTED APR 23

hairbag1 — Tue, 23 Apr 2019 13:33:36 GMT

@CM2N8 wrote:
PLEASE KINDLY CONTACT ME BACK AND FIX THIS ISSUE AS THIS IS VERY MUCH A HUSTLE. I HAVE PAID ON THE 13TH OF APRIL AND NOW I HAD TO PUT MORE CREDIT AND ITS NOT EVEN THE DUE DATE YET. I AM VERY UPSET AND DISSAPOINTED IN THIS EVER DIGRADING SERVICE. I WANT TO BE REIMBURSE WITH ALL THE CREDIT I PAID TODAY APRIL 23RD 2019 OR I WILL ESCALATE THIS TO A HIGHER LEVEL AND MIGHT PROCEED WITH LEGAL PROTOCOL.

Did you change or alter your plan in that time ? If so, you sacrificed whatever you paid in original plan when you immediately changed plan. You lost whatever plan talk/text/data remained in original in favour of immediate change ? Does that sound about right or ...?

Alternative is to contact moderators for assistance...Click here to message them

suspended account

corriewright — Tue, 23 Apr 2019 13:46:52 GMT

I paid for 30 days on March 29 th and it is suspended after only 25 days of service. I am so upset and this no Call centre is beyond frustrating. I need this resolved along with some reimbursement for no serviice.

Re: PAID ON THE 13TH OF APRIL DISCONNECTED APR 23

Ditto — Tue, 23 Apr 2019 13:47:35 GMT

Same here, I paid bill on April 12th phone suspended this morning

Re: suspended account

hairbag1 — Tue, 23 Apr 2019 13:49:42 GMT

You'll have to send a message to.moderator_team. Click here to message them

Re: PAID ON THE 13TH OF APRIL DISCONNECTED APR 23

Alex888 — Tue, 23 Apr 2019 13:50:03 GMT

@Ditto You should contact the moderators as well, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They are very busy right now so it may take a few days for them to respond.

Re: PAID ON THE 13TH OF APRIL DISCONNECTED APR 23

Ditto — Tue, 23 Apr 2019 13:52:02 GMT

A few days? I don't think so, I paid for a service they don't get days to fix that, do you know of a number to reach them

Re: PAID ON THE 13TH OF APRIL DISCONNECTED APR 23

adalina — Tue, 23 Apr 2019 13:53:31 GMT

Hi :

I am a customer before 2015 and I already pay my plan April 7 and today surprise to my no service in my phone.

Re: PAID ON THE 13TH OF APRIL DISCONNECTED APR 23

CM2N8 — Tue, 23 Apr 2019 13:54:22 GMT

I need them to notice this as this is very much upsetting...

Re: suspended account

austinhuang — Tue, 23 Apr 2019 13:56:24 GMT

Ask a moderator (Can take up to 48 hrs, 1 message at a time). You could try this trick at your own risk. Prepaid services are not obliged to give you a reimbursement, though since this seems to be a widespread issue right now, there might be some kind of universal reimbursement.

Re: PAID ON THE 13TH OF APRIL DISCONNECTED APR 23

CM2N8 — Tue, 23 Apr 2019 13:58:31 GMT

no i have not change my plan since i got it truly...they are the ones that keeps changing it for me adding 3-d dollars on top on my original plan when i initially started..i used it have a $25 dollar plan and now is $33 per month...so the error is definitely on their end for sure...and i also notice that i have been missing text messages on and off..i wouldve never known unless someone tells me that they sent me a message that i didnt receive.

Re: PAID ON THE 13TH OF APRIL DISCONNECTED APR 23

CM2N8 — Tue, 23 Apr 2019 13:59:18 GMT

this is crazy...i cant believe it..they need to act fast.

Re: PAID ON THE 13TH OF APRIL DISCONNECTED APR 23

CM2N8 — Tue, 23 Apr 2019 14:00:20 GMT

no they totally discontinued all CSR lines...thats why were stuck messaging morderators

Disconnected

EdwinCamacho — Tue, 23 Apr 2019 14:06:19 GMT

Hello i paid last April 1st. today April 23 i´m disconeected, what can i do ? please help ¡¡¡