topic Re: Cann't make international calls !!!! urgent in Get Support

Cann't make international calls !!!! urgent

ajan10 — Wed, 05 Jan 2022 09:32:07 GMT

I paid(money was reduct) $15 (400 min) for making international call,still I coundn't make call? I get a message stating that talk is not included in my plan.Its can urgent sitution, what is the coustomer care number ? help me soon.

Re: Cann't make international calls !!!! urgent

hairbag1 — Tue, 23 Apr 2019 13:44:23 GMT

@ajan10 wrote:
I paid(money was reduct) $15 (400 min) for making international call,still I coundn't make call? I get a message stating that talk is not included in my plan.Its can urgent sitution, what is the coustomer care number ? help me soon.

Add-ons like that require you to first load the $$ into Available Funds...secondly to actually buy the International Calling Add-on. Make sure that you don't have $15 sitting in Available Funds right now. Good luck.

Re: Cann't make international calls !!!! urgent

Triguy — Tue, 23 Apr 2019 13:45:22 GMT

What type of plan do you have ? You may need to contact a moderator.

Send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, account number and PIN code.

Re: Cann't make international calls !!!! urgent

ajan10 — Tue, 23 Apr 2019 13:46:31 GMT

Hi,

Enough amount of money is there, It shows me money paid and reduct from my account as well ? its an urgent !!!

Re: Cann't make international calls !!!! urgent

Alex888 — Tue, 23 Apr 2019 13:47:35 GMT

@ajan10 What country are you trying to call? Not all of them are included.

Re: Cann't make international calls !!!! urgent

ajan10 — Tue, 23 Apr 2019 13:49:39 GMT

Srilanka ?

Re: Cann't make international calls !!!! urgent

geopublic — Tue, 23 Apr 2019 13:50:15 GMT

@ajan10 wrote:
I paid(money was reduct) $15 (400 min) for making international call,still I coundn't make call? I get a message stating that talk is not included in my plan.Its can urgent sitution, what is the coustomer care number ? help me soon.

@ajan10Purchasing an add-on is a two step process. You need to add the funds into your account and then purchase the actual add-on. Did you do that.

If yes, you need to make sure that the country you are calling is on the list of 19 countries covered by the add-on.

Iyes, then call 011 + Country Code + area code + number.

Re: Cann't make international calls !!!! urgent

Alex888 — Tue, 23 Apr 2019 13:51:37 GMT

@ajan10 That's the problem then, it clearly shows that the included countries are: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

Re: Cann't make international calls !!!! urgent

hairbag1 — Tue, 23 Apr 2019 13:51:42 GMT

Here's the countries you can call with your Add-on......Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

Re: Cann't make international calls !!!! urgent

geopublic — Tue, 23 Apr 2019 13:54:14 GMT

@ajan10 wrote:
Srilanka ?

Sri Lanka is not included. If it's urgent and you have an android phone use Hangouts dialer by adding funds or similar app.

Re: Cann't make international calls !!!! urgent

ajan10 — Tue, 23 Apr 2019 13:54:17 GMT

so cann't make call for Srilanka ? What shall i do now ?

I already paid my money ? how can i get back ????

Re: Cann't make international calls !!!! urgent

Alex888 — Tue, 23 Apr 2019 13:56:06 GMT

@ajan10 You probably cannot get a refund but you can ask the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cann't make international calls !!!! urgent

ajan10 — Tue, 23 Apr 2019 14:59:03 GMT

they are not responding !!!

So If I want make call to Srilanka , what shall i do now ?

Re: Cann't make international calls !!!! urgent

geopublic — Tue, 23 Apr 2019 15:03:12 GMT

@ajan10 wrote:
they are not responding !!!

So If I want make call to Srilanka , what shall i do now ?

Due to high volumes it might take 48 hours for them to reply back. What type of phone do you have? Does you plan include data?

Re: Cann't make international calls !!!! urgent

computergeek541 — Fri, 03 May 2019 20:03:48 GMT

@ajan10 wrote:
they are not responding !!!

So If I want make call to Srilanka , what shall i do now ?

Moderator response is not immediate, nor can they help you with call to a destination that Public Mobile does not allow calls to.

To make these calls, you could visit your local convenience store and purcahse a long distance call card. Those cards will have a lcoal phone number for you to dial and will deduct from the card's balance after you make some calls.

There all also some online alternatives.

https://voice.google.com/rates

https://account.viber.com/en/ ($6.99 for 60 minutes, requires use of app and internet connection)

https://www.goldlinecallingcards.com/

http://www.thephonecardstore.ca/calling-cards/search?CityFromID=62&CityToID=717000

https://keepcalling.com/international-calls/Sri%20Lanka ($0.23/minute)

Re: Cann't make international calls !!!! urgent

asadrk82 — Tue, 16 Jul 2019 23:37:08 GMT

Unable to call Pakistan Philippines and cannot use data as well

Re: Cann't make international calls !!!! urgent

GinYVR — Tue, 16 Jul 2019 23:38:18 GMT

@asadrk82What does the front page of your profile in your selfserve account say? If you have purchased add ons and they are not listed, that means you have used up your allotment.

Re: Cann't make international calls !!!! urgent

asadrk82 — Tue, 16 Jul 2019 23:40:25 GMT

I purchased add one data and 400 minutes

Re: Cann't make international calls !!!! urgent

geopublic — Tue, 16 Jul 2019 23:47:16 GMT

@asadrk82 wrote:
I purchased add one data and 400 minutes

@asadrk82 is the country you're calling on the list?

Re: Cann't make international calls !!!! urgent

Dunkman — Wed, 17 Jul 2019 00:03:51 GMT

@asadrk82

Pakistan and Phillipines are not on the following list of countries that can be called with PM long distance add on:

Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

Therefore, you can't call those countries.

As for data, did your data work before? Do you see data add on in your overview page?