topic Re: $15 Plan - 3G Data Plan in Get Support

$15 Plan - 3G Data Plan

Seren — Wed, 05 Jan 2022 09:31:52 GMT

I signed up a couple weeks ago for the $15 plan (3G Data Plans) in this photo from this PM brochure, at my local London Drugs store:

After a few days of use, I noticed that "Unlimited Province Wide" is somehow missing from my plan, as noted in this screenshot of my account below.

It looks like I am on a different plan (the $15 promotion I see when I select "Change My Plan") and the one listed in that brochure is not on the website. Who do I speak to to get this resolved? I feel like I've been baited and switched by Public Mobile here!

Thanks guys!

Re: $15 Plan - 3G Data Plan

ShawnC13 — Tue, 23 Apr 2019 02:32:07 GMT

@Seren wrote:
I signed up a couple weeks ago for the $15 plan (3G Data Plans) in this photo from this PM brochure:

After a few days of use, I noticed that "Unlimited Province Wide" is somehow missing from my plan, as noted in this screenshot of my account below.
Who do I speak to to get this resolved? I feel like I've been baited and switched by Public Mobile here!

Thanks guys!

There is nothing missing. That plan is 100 minutes total time incoming and outgoing. There is no unlimited Provincial calling.

ETA. I just noticed what you were referring to. Where was this brochure, just wondering where you picked it up from

ETA AGAIN lol. You will need to contact the moderators to see if you can get this. There will be some fine print somewhere saying errors in printing do not need to be honoured or something like but worth a shot.

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Re: $15 Plan - 3G Data Plan

Seren — Tue, 23 Apr 2019 02:31:44 GMT

Hi Shawn,

Thanks for your reply. The brochure was at London Drugs, where I signed up for this service.

Re: $15 Plan - 3G Data Plan

ShawnC13 — Tue, 23 Apr 2019 02:34:10 GMT

@Seren wrote:
Hi Shawn,
Thanks for your reply. The brochure was at London Drugs, where I signed up for this service.

I will have to check my local LD. It looks like something they may have printed, or photocopied.

Re: $15 Plan - 3G Data Plan

Anonymous — Tue, 23 Apr 2019 02:37:19 GMT

@Seren wrote:
I signed up a couple weeks ago for the $15 plan (3G Data Plans) in this photo from this PM brochure, at my local London Drugs store:

After a few days of use, I noticed that "Unlimited Province Wide" is somehow missing from my plan, as noted in this screenshot of my account below.

It looks like I am on a different plan (the $15 promotion I see when I select "Change My Plan") and the one listed in that brochure is not on the website. Who do I speak to to get this resolved? I feel like I've been baited and switched by Public Mobile here!

Thanks guys!

Interesting. Seems to be a mis-print. One of my phones has that plan and there's no mention of province-wide and nowhere else that I know of says anything about province-wide.

I wouldn't go as far as to say bait and switch but could certainly be confusing. If the plan had that calling method then you would have seen it on the overview page as well. The fact that you don't see it anywhere and probably didn't all this time...suggests a mis-print.

Do have a colour picture or is it a b&w photo-copy?

Re: $15 Plan - 3G Data Plan

Seren — Tue, 23 Apr 2019 02:36:51 GMT

You may be correct - it could well be a misprint. The brochure is a black and white one from London Drugs, where I signed up for PM. It's a photo of it I took w/ my phone. You can see the (colour) electronics underneath the very scratched countertop I was standing at.