topic Re: How to contact moderator in Get Support

How to contact moderator

foldhero — Wed, 05 Jan 2022 09:31:50 GMT

Hi,

I opened an account this afternoon, and requested to port my petro-mobility number, the walmart clerk told me the phone number was ported successfully. But when I call my number, I got the petro-mobility voice box, i also could not receive sms.

Then I received a sms from Public mobile, asking me to complete the sim and activation online form.

I don't know what to do now. How can I contact the moderator, what is the account name?

Thanks!

UPDATE:

Finally after about one day's time, my account is fully funtional and my old number was ported in.

In my case to port from Petro-Mobility

I only needed Petro-Mobility phone number and the 4 digit Petro-Mobility PIN number.

The IMEI number on Petro-Mobility is not important for the purpose of number porting. The associate worked in Petro-Mobility told me that the IMEI number on the file will automatically update to the new phone's when you switch phone.

Re: How to contact moderator

hycm53 — Tue, 23 Apr 2019 02:04:11 GMT

@foldhero wrote:
Hi,

I opened an account this afternoon, and requested to port my petro-mobility number, the walmart clerk told me the phone number was ported successfully. But when I call my number, I got the petro-mobility voice box, i also could not receive sms.
Then I received a sms from Public mobile, asking me to complete the sim and activation online form.
I don't know what to do now. How can I contact the moderator, what is the account name?

Thanks!

Set up your account :

https://activate.publicmobile.ca/

Creat your account:

https://selfserve.publicmobile.ca/self-registration/

Re: How to contact moderator

mojorising — Tue, 23 Apr 2019 02:05:58 GMT

@foldhero wrote:
Hi,

I opened an account this afternoon, and requested to port my petro-mobility number, the walmart clerk told me the phone number was ported successfully. But when I call my number, I got the petro-mobility voice box, i also could not receive sms.
Then I received a sms from Public mobile, asking me to complete the sim and activation online form.
I don't know what to do now. How can I contact the moderator, what is the account name?

Thanks!

Go to the messages icon, click on new message and in the "send to" field type Moderator Team.

Re: How to contact moderator

Triguy — Tue, 23 Apr 2019 02:14:48 GMT

Send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Please include in the private message your phone number, account number and PIN code.

Re: How to contact moderator

popping — Tue, 23 Apr 2019 02:26:36 GMT

@foldhero wrote:
Hi,

I opened an account this afternoon, and requested to port my petro-mobility number, the walmart clerk told me the phone number was ported successfully. But when I call my number, I got the petro-mobility voice box, i also could not receive sms.
Then I received a sms from Public mobile, asking me to complete the sim and activation online form.
I don't know what to do now. How can I contact the moderator, what is the account name?

Thanks!

To port a number from Petro Mobility, you need to call Petro Mobility to get the IMEI number on file, - NOT the IMEI of your phone using on Petro-Mobility.

You need to supply the following info to moderator:

1. Your name at Petro-Mobility

2. Your Petro-Mobility phone number

3. Your Petro-Mobility PIN number.

4. Your IMEI number.

5. Supply another phone number just in case they need to call you.

Moserator can be reached at

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to contact moderator

mcbridemike — Tue, 23 Apr 2019 13:17:10 GMT

to the right of your message hit the tag button and add

@Moderator_Team

Re: How to contact moderator

foldhero — Tue, 23 Apr 2019 14:12:40 GMT

Thanks. Good to know.

I have already successfully contacted Moderator_Team

Now I am waiting for them to help solving the issue.

Re: How to contact moderator

foldhero — Wed, 24 Apr 2019 15:01:28 GMT

Finally after about one day's time, my account is fully funtional and my old number was ported in.

In my case to port from Petro-Mobility

I only needed Petro-Mobility phone number and the 4 digit Petro-Mobility PIN number.

I can't send/receive pics via text msgr on SONY XPERIA XA

juliak63 — Wed, 19 Jun 2019 21:52:44 GMT

I can't send/receive pics via text msgr on SONY XPERIA XA, reviewed conversations on the subject and verified APN setup. Still can't send or receve pictures. I am using "Messeging", no issues with sending/receiving text msgs. no error msg when sending pics, they get queued and nothing happens until I delete MMS. I have data service on my plan. I appreciate if anyone can help me.

Re: I can't send/receive pics via text msgr on SONY XPERIA XA

Anonymous — Wed, 19 Jun 2019 22:03:34 GMT

@juliak63 wrote:
I can't send/receive pics via text msgr on SONY XPERIA XA, reviewed conversations on the subject and verified APN setup. Still can't send or receve pictures. I am using "Messeging", no issues with sending/receiving text msgs. no error msg when sending pics, they get queued and nothing happens until I delete MMS. I have data service on my plan. I appreciate if anyone can help me.

Did you turn on cell data? MMS needs that on to tx/rx.

Make sure you're not trying to use LTE here. Your phone doesn't appear to be compatible with LTE here.

But mostly it's making sure the APN is correct.

Find your phone on this list:
Officially Recognized APN Reference

If your phone isn't there maybe these might work:
APN Settings:
Name: Mobile Internet
APN: sp.mb.com
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Not set
APN type: default,mms,agps,supl,fota,hipri,dun
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Re: I can't send/receive pics via text msgr on SONY XPERIA XA

juliak63 — Wed, 19 Jun 2019 22:50:35 GMT

Thank you for the quick response and good info on Sony Xperia. I have changed the prefered network from LTE to WCDMA...and was able to send and receive pictures thru my text messenger. The fix was simple but without your help I won't be able to do it. Again, thank you very much for your help.

Re: How to contact moderator

auca — Mon, 29 Jul 2019 02:49:30 GMT

luck you. Walmart store tried to port my number from Speakout. It has been over a week. It still doesn't work. I cancelld porting request and reinstall the Public number. Phone is fully fuctioned. However, someone in Moderator_team tried to port my number again, it stopped fuctioning again.

Re: How to contact moderator

Anonymous — Mon, 29 Jul 2019 02:53:08 GMT

@auca wrote:
luck you. Walmart store tried to port my number from Speakout. It has been over a week. It still doesn't work. I cancelld porting request and reinstall the Public number. Phone is fully fuctioned. However, someone in Moderator_team tried to port my number again, it stopped fuctioning again.

Is your account with Speakout still active? I think Speakout wants you to use the IMEI number on your account at Speakout for transferring to here.

But with all this fiddling I would be quite concerned about the continuing existence of your Speakout number.

Re: How to contact moderator

auca — Mon, 29 Jul 2019 03:12:32 GMT

Verified with Speakout over the phone from account number to password. Speakout could see Public sent over porting request, but it didn't go through. they guess some info might be wrongly entered. Who knows. Over 10 days, My garndma could not use her phone. She can call me, but I couldn't call her with Public number.

Re: How to contact moderator

auca — Mon, 29 Jul 2019 03:18:24 GMT

My speakout number still in good standing I verified with Speakout. Problem is I reqested to stop porting after a week unsucessfully transfer. Public cancelled porting and reinstalled my Public number. Phone works with Public number, then someone in Moderator_team tried to port it again, then phone doesn't fuction anymore. It drove me nuts. It is for my 84 years old grandma. It confused her too.

Re: How to contact moderator

egg007 — Mon, 29 Jul 2019 03:34:08 GMT

@auca wrote:
My speakout number still in good standing I verified with Speakout. Problem is I reqested to stop porting after a week unsucessfully transfer. Public cancelled porting and reinstalled my Public number. Phone works with Public number, then someone in Moderator_team tried to port it again, then phone doesn't fuction anymore. It drove me nuts. It is for my 84 years old grandma. It confused her too.

I ported my son's number from SpeakOut yesterday at a PM kiosk. I heard the more experienced rep. told the rep. who was helping me to enter my son's phone's IMEI number in the "Account Number to be Transferred From" field. This is because SpeakOut does not have Account Numbers. It went thru successfully.

Please note:

1) My son was able to call & text out right after the number was ported over.

2) However, just a heads up that he was not able to receive calls or texts until 1.5 hr. later, in case you experience the same.

Best of luck! I hope your grandma can enjoy the new PM services soon.

Re: How to contact moderator

WARDOG — Mon, 06 Jan 2020 09:19:58 GMT

hi , im locked out of my acccount

Re: How to contact moderator

mpcdesign — Mon, 06 Jan 2020 09:38:35 GMT

@WARDOG , oh-no....

Send a private message to the moderator team, click here for the moderator team private message

When they contact you, do give them the following to include:

your name, account number, if you have it, or email address.
your phone number and 4 digit PIN.
A detailed explanation of specific.
And of course, be nice to them.

Re: How to contact moderator

mpcdesign — Mon, 06 Jan 2020 10:53:37 GMT

@WARDOG , one more thing,

Contact Support’s hours of operation?
Monday - Friday 8AM (EDT) - 12AM (EDT)

Saturday - Sunday 8AM (EDT) - 10PM (EDT)

Re: How to contact moderator

cellphoneuser1 — Mon, 06 Jan 2020 09:46:41 GMT

@mpcdesign wrote:
@WARDOG , one more thing,
Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT)
Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Those hours aren't right. It's 8am to midnight and 8am to 10pm.