topic Re: Issues making calls in Get Support

Issues making calls

DougWatson — Wed, 05 Jan 2022 09:31:32 GMT

Unable to make call to 613 area code. Used to work yesterday. Now I am receiving a notice to purchase an add-on. I have remove SIM and restarted the Iphone.

Re: Issues making calls

NDesai — Mon, 22 Apr 2019 22:25:24 GMT

@DougWatson Have you tried dialing the number with 1 in front? If yes, you might have an issue with calling feature. Try enabling/disabling lost/stolen feature from your self-serve account. Sometimes this does the trick.

Re: Issues making calls

Anonymous — Mon, 22 Apr 2019 22:30:59 GMT

@DougWatson wrote:
Unable to make call to 613 area code. Used to work yesterday. Now I am receiving a notice to purchase an add-on. I have remove SIM and restarted the Iphone.

If you're on the 10 or 15 plan then maybe you're out of minutes.

Is it just one number? The same number as yesterday? Do any other 613 numbers work?

Or are you on a provincial plan and are you near a border?

Re: Issues making calls

DougWatson — Mon, 22 Apr 2019 23:28:48 GMT

Does not work, I paying for Canada wide access - they advise me to pay for add-ons. I cannot even change my plan I the website.

Re: Issues making calls

DougWatson — Mon, 22 Apr 2019 23:30:17 GMT

I checked, I am not out of minutes. I left a message with a moderator since I am not able to change my plan at the moment. I get website site errors. They have issues with their website.

Re: Issues making calls

Lieux — Mon, 22 Apr 2019 23:31:37 GMT

@DougWatson wrote:
Does not work, I paying for Canada wide access - they advise me to pay for add-ons. I cannot even change my plan I the website.

It happens sometimes...you can reach the moderator here for more help in your account...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 and give them details of your problem. Waiting time is few hours to 2 days.

Re: Issues making calls

NDesai — Mon, 22 Apr 2019 23:32:00 GMT

@DougWatson wrote:
Does not work, I paying for Canada wide access - they advise me to pay for add-ons. I cannot even change my plan I the website.

As mentioned earlier, try enabling/disabling the lost/stolen feature. Do this while using incognito/private browsing mode. If this does not work, you will need to send a private message to the Moderator_Team and they will look into your account.

Re: Issues making calls

Lieux — Mon, 22 Apr 2019 23:34:03 GMT

@DougWatson wrote:
I checked, I am not out of minutes. I left a message with a moderator since I am not able to change my plan at the moment. I get website site errors. They have issues with their website.

Are you sure that you want to change your plan now? It's always better to change for the next renewal date...and your problem will probably not be solved with a changing plan...

Re: Issues making calls

geopublic — Mon, 22 Apr 2019 23:42:18 GMT

@DougWatson wrote:
I checked, I am not out of minutes. I left a message with a moderator since I am not able to change my plan at the moment. I get website site errors. They have issues with their website.

@DougWatson You need to use your browser in incognito mode for it to work.