topic SIM SWAP not working in Get Support

SIM SWAP not working

ronaldgatt — Wed, 05 Jan 2022 09:31:28 GMT

Sim swap is NOT working on my account - please help

Re: SIM SWAP not working

NDesai — Mon, 22 Apr 2019 21:11:03 GMT

@ronaldgatt Are you getting any error? Try using incognito/private browsing mode.

Re: SIM SWAP not working

hairbag1 — Mon, 22 Apr 2019 21:11:36 GMT

@ronaldgatt wrote:
Sim swap is NOT working on my account - please help

Define what you mean by Sim swap. You have a new sim ? ...or just trying old sim in new phone. More info please.

Re: SIM SWAP not working

will13am — Mon, 22 Apr 2019 21:12:28 GMT

@ronaldgatt , I moved your post from the lounge to improve visibility. I suggest clearing browser cache and giving it another try. Else try on incognito mode. If all else fails, seek moderator team assistance. The moderator team can be reached via private message using this link. Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

Re: SIM SWAP not working

cavemantoronto — Mon, 22 Apr 2019 23:47:28 GMT

@ronaldgatt wrote:
Sim swap is NOT working on my account - please help

Is it saying invalid sim number? If it is, all you can do is try later, ask moderators for help, or if the sim card number has been used by someone by mistake, get replacement.