topic Re: Text service is not working in Get Support

Text service is not working

ravikelotra — Wed, 05 Jan 2022 09:31:23 GMT

Hi Team,

I purchased a SIM few days ago and I am able to make calls vis this number and access the mobile data as well, however I am not able to send or receive any text messages. Can you please help me out asap.

Thanks,

Ravi Kelotra

Re: Text service is not working

ShawnC13 — Mon, 22 Apr 2019 19:57:33 GMT

@ravikelotra wrote:
@CS_Agent

Hi Team,
I purchased a SIM few days ago and I am able to make calls vis this number and access the mobile data as well, however I am not able to send or receive any text messages. Can you please help me out asap.

Thanks,
Ravi Kelotra

First off welcome to PM, did you choose a test made plan or did you build your own . If you built your own are you sure you selected international texting as an option as that is required for texting with PM. Either way you will need moderator assistance.

To send a private message to a moderator click this link and describe your issue. Moderators are available from Monday-Friday 8 am(Eastern) to 12 am(Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm(Eastern)

More info on moderators

Re: Text service is not working

ravikelotra — Mon, 22 Apr 2019 20:01:19 GMT

I took 40$ plan that include internantional text message service.

Re: Text service is not working

will13am — Mon, 22 Apr 2019 20:08:04 GMT

@ravikelotra wrote:
I took 40$ plan that include internantional text message service.

What messaging app are you using? Can you try deleting the data and cache in the app, doing a force close, reboot phone and yet again. The ready-made plans don't fail one feature when other features work.

Re: Text service is not working

ravikelotra — Mon, 22 Apr 2019 20:20:22 GMT

I am using a default text messaging service comes with mobile and not any other app. I tried most of the things you suggested but it did not work.

Re: Text service is not working

JaimeLaPizza — Mon, 22 Apr 2019 20:23:35 GMT

Sorry to hear that no solution seems to be working. Could be the time to try @ShawnC13 's advice a few posts above this one and contact a moderator. I hope everything works out soon.

Re: Text service is not working

ravikelotra — Mon, 22 Apr 2019 20:28:14 GMT

Thanks everyone for you help. I dropped a note to moderator_team and hope they will resolve it asap.

Re: Text service is not working

ShaTR — Mon, 22 Apr 2019 22:35:09 GMT

FWIW, had this problem on my dads line initially. My family (6 lines) all switched, only his line had issues.

Turned out the problem was impropper formatting of numbers in his address book.

For example, text to the UAE didn't go through via just 971-50-xxx-xxxx. One you put a + at the beginning, everything works fine.

Otherwise, i would suspect APN settings are incorrect. Easy fix for that, lots of info already on here to help you through it.