topic Re: activated new sim card in Get Support

Changing phones

alwaystyln — Wed, 05 Jan 2022 09:31:17 GMT

How do I change phones using the same sim card

Re: Changing phones

wetcoaster — Mon, 22 Apr 2019 19:06:50 GMT

Take the SIM out of the old phone, put the SIM into the new phone.

Newer SIM cards are 3-in-1, if you need a smaller size remove the outer rim.

If you have an old single size SIM you can cut it down, or you can go and buy a new one and transfer your Public Mobile service to the new SIM number in your self serve account.

Re: Changing phones

alwaystyln — Mon, 22 Apr 2019 19:05:12 GMT

I did that but I can’t make outgoing calls. I can only receive calls.

Re: Changing phones

JackQuint — Mon, 22 Apr 2019 19:06:45 GMT

As @wetcoaster said, it's usually just that simple unless the phone you're changing from is old enough that it uses a microSIM instead of a nanoSIM. In that case, your SIM card may just have a pre-scored punch out to make it smaller. If not, you can try and cut it down yourself (not recommended) or you'll need a new SIM.

Re: Changing phones

JackQuint — Mon, 22 Apr 2019 19:07:11 GMT

@alwaystyln wrote:
I did that but I can’t make outgoing calls. I can only receive calls.

What kind of phone?

Re: Changing phones

alwaystyln — Mon, 22 Apr 2019 19:07:56 GMT

Samsung

Re: Changing phones

wetcoaster — Mon, 22 Apr 2019 19:10:32 GMT

@alwaystyln wrote:
I did that but I can’t make outgoing calls. I can only receive calls.

Then explaining in detail what steps you took, and what brand and exact model of phone you are using, might help us help you?

Re: Changing phones

JackQuint — Mon, 22 Apr 2019 19:11:40 GMT

You may need to do a network reset. Since you're not being specific about which phone, we're not clear on the OS version. However, under "system" should be "reset options" with a sub-option to reset "network" or "wif-fi, mobile & bluetooth".

Note that after resetting your network, you will need to reconfigure all your wifi and bt connections.

Re: Changing phones

alwaystyln — Mon, 22 Apr 2019 19:11:48 GMT

My phone is a Samsung s 3 and I am switching phones to a Samsung galaxy core.

Re: Changing phones

JackQuint — Mon, 22 Apr 2019 19:16:27 GMT

Which version of the Core? Core, Core Advance, Core 2, or Core LTE. Not all are fully compatible with PM. Check out your specific phone at https://willmyphonework.net/

Re: Changing phones

Triguy — Mon, 22 Apr 2019 19:18:54 GMT

I think the S3 uses a mirco sim. If the Galaxy Core is a recent phone then probably a nano sim. Here is info about diffeent sim sizes. https://iihelp.iinet.net.au/SIM_card_sizes_explained

Re: Changing phones

LovesToPM — Mon, 22 Apr 2019 19:21:40 GMT

Something else to consider. Look into your calling plan and the way you are dialing numbers.

Are you on a province-only calling plan? Are you calling from your contact list in which numbers are prefixed by "1"?

What happens when you try to call out?

Re: Changing phones

alwaystyln — Mon, 22 Apr 2019 19:21:44 GMT

Ok thx . I will check and see which Samsung core it is.

Re: Changing phones

alwaystyln — Mon, 22 Apr 2019 19:22:31 GMT

Samsung core LTE is the phone

Re: Changing phones

CanadianStoner — Mon, 22 Apr 2019 19:22:50 GMT

How long ago did you switch them?

Re: Changing phones

alwaystyln — Mon, 22 Apr 2019 19:24:06 GMT

I am just trying to switch phones today . And needed to know how

Re: Changing phones

CanadianStoner — Mon, 22 Apr 2019 19:27:00 GMT

You said you have already switched the sim card into the new phone right?

This can take up to 24 hours to fully register and work properly.

Re: Changing phones

alwaystyln — Mon, 22 Apr 2019 19:28:05 GMT

Oh ok . Thank you I will wait 24 hrs and see

Re: Changing phones

CanadianStoner — Mon, 22 Apr 2019 19:30:36 GMT

@alwaystyln If you see that your connected to the network, try cycling your phone on and off a few times, leaving it off for at least 3 minutes each time.

Re: Changing phones

alwaystyln — Mon, 22 Apr 2019 19:31:30 GMT

Ok will do! Thank you !