topic Re: Can’t receive calls in Get Support

Can’t receive calls

farma — Wed, 05 Jan 2022 09:31:15 GMT

Hi, yesterday I activated a new sim and ported my wife’s number under new account. She is not able to receive any call. All calls are going to voicemail. It’s been 12 hours now.

Re: Can’t receive calls

Luddite — Tue, 27 Mar 2018 15:35:32 GMT

If it's a cell number you need moderator assistance now. If a landline wait another week. Do not cancel your old plan; that happens automatically.

Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET).

Welcome to the Community.

Re: Can’t receive calls

farma — Tue, 27 Mar 2018 15:37:56 GMT

Thanks.

Re: Can’t receive calls

will13am — Tue, 27 Mar 2018 15:50:55 GMT

@farma, check also if the old service is still working. This would be useful information when interacting with the moderator team. Generally, it is best to continue to use the old service in a porting situation. When the old service ends, it is the best indication of a successful port.

Re: Can’t receive calls

pakmode — Tue, 27 Mar 2018 16:57:38 GMT

Sometimes you need to change the phone settings to 3G only. Then make a call. Then after it's working you can switch it to LTE.

This seems to happen on some Android phones on Telus' network.