topic My service is not working! in Get Support

My service is not working!

Ganndcruz07 — Wed, 05 Jan 2022 09:31:12 GMT

I already pay for my service but my service is still not working! What should i do?

Re: My service is not working!

wetcoaster — Tue, 27 Mar 2018 01:34:51 GMT

We will need more information to be able to steer you into the right direction...

Are you a new customer?

When did you sign up?

Have you activated your SIM card?

What does your self serve account say?

Is your phone compatible with the Telus/Public network? Is it unlocked?

Have you initiated a port-in of your existing phone number?

When is your renewal date? Are you on auto-pay?

Have you rebooted your phone?

Re: My service is not working!

Mana — Tue, 27 Mar 2018 02:06:15 GMT

@Ganndcruz07 sorry to hear about your trouble.

If your service was working before and now if it's not working then please send a private message to the @CS_Agent. In your message to the mods, please include:

- explaination of your issue

- your account and phone number.

Re: My service is not working!

Ganndcruz07 — Tue, 27 Mar 2018 05:23:05 GMT

Thank you @Mana