topic Re: Plan change -- top up -- overcharged? in Get Support

Plan change -- top up -- overcharged?

funfunfun — Wed, 05 Jan 2022 09:31:11 GMT

My plan will renew on May 2. Today I wanted to change my plan from a $45 dollar plan to a $50 plan. I had to top up my plan $50. But since I prepay, PM shouldn't take my $50 until May 2. How is this going to get sorted out?

Re: Plan change -- top up -- overcharged?

mimmo — Mon, 22 Apr 2019 18:06:28 GMT

@funfunfun can you explain exactly what you did?

If you did an immediate plan change then your renewal date will change to 30 days from now. and the remainder of your last plan was forefitted.

if you futuredated your plan change then your renewal will still occur on May 2. the funds you added are used first then anything outstanding is taken from autopay.

Re: Plan change -- top up -- overcharged?

Jackhyf63 — Tue, 23 Apr 2019 05:34:34 GMT

@funfunfun Public Mobile is prepaid, so you pay immediately when you select your plan. If you change your plan, you technically lose whatever time you have left in whichever plan you paid for, and you need to pay again when you select a new plan.

Send a private message to the Moderator Team explaining your situation, and you might be able to get a refund.

Re: Plan change -- top up -- overcharged?

BEER — Tue, 23 Apr 2019 15:04:58 GMT

@funfunfun wrote:
My plan will renew on May 2. Today I wanted to change my plan from a $45 dollar plan to a $50 plan. I had to top up my plan $50. But since I prepay, PM shouldn't take my $50 until May 2. How is this going to get sorted out?

You may have mistakenly changed your plan effective immediately - You could sent a private message to the moderator team explaining your mistake and asking for their sympathy --LOL.

Re: Plan change -- top up -- overcharged?

funfunfun — Wed, 24 Apr 2019 01:10:51 GMT

I messaged the Moderator Team account, and explained what happened. Their answer, in a nutshell, "tough luck".

I'm not going to let this go, and I'm also going to look for a new provider. VERY UNHAPPY.

Re: Plan change -- top up -- overcharged?

funfunfun — Thu, 25 Apr 2019 23:09:00 GMT

This is now resolved, thanks to the Commission for Complaints for Telecom-television Services -- https://www.ccts-cprst.ca

Re: Plan change -- top up -- overcharged?

Anonymous — Thu, 25 Apr 2019 23:37:25 GMT

@funfunfun wrote:
This is now resolved, thanks to the Commission for Complaints for Telecom-television Services -- https://www.ccts-cprst.ca

I'd be interested in what all hoops and steps you did to make that happen.

So are you staying or are you going?

Seems unfortunate they weren't willing to help you. But it seems YOU made the mistake. Oh well. Glad you got it sorted.

Re: Plan change -- top up -- overcharged?

srlawren — Thu, 25 Apr 2019 23:39:20 GMT

@funfunfun wrote:
This is now resolved, thanks to the Commission for Complaints for Telecom-television Services -- https://www.ccts-cprst.ca

@funfunfun what was the resolution?

Re: Plan change -- top up -- overcharged?

funfunfun — Fri, 26 Apr 2019 00:42:49 GMT

Refunded me.

Re: Plan change -- top up -- overcharged?

funfunfun — Fri, 26 Apr 2019 00:44:34 GMT

I filed a complaint on the CCTS site. PM called me and without hassle, offered me a refund.

Yes, apparently I did make a mistake. But you know what. CUSTOMER SERVICE means coming to a fair outcome.

Should NEVER have had to go to CCTS.

This is my last post on this issue.