topic Re: Can't recieve calls in Get Support

Can't recieve calls

carmentran — Wed, 05 Jan 2022 09:31:10 GMT

I just ported my new number yesterday and i can't seem to recieve any incming calls.

I got a text message that said "We're having difficulties procesing your request to move to public mobile."

Please Help!

Re: Can't recieve calls

jerinjohny1 — Tue, 27 Mar 2018 00:46:55 GMT

Msg one of the public mobile moderator.They can help you

Re: Can't recieve calls

carmentran — Tue, 27 Mar 2018 00:47:19 GMT

How do I do that?

Re: Can't recieve calls

jerinjohny1 — Tue, 27 Mar 2018 00:50:15 GMT

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Just go through this link.You can see the moderators,so u can msg them

Re: Can't recieve calls

Luddite — Tue, 27 Mar 2018 00:56:11 GMT

Or click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:30PM (ET).

Re: Can't recieve calls

computergeek541 — Tue, 27 Mar 2018 03:27:05 GMT

In the meantime, keep using the service from your old cell phone service provider. All your incoming calls will still be going there until the phone number transfer is complete.

Re: Can't recieve calls

will13am — Tue, 27 Mar 2018 06:07:10 GMT

When porting a number, it's always good policy to continue to use the old service until it stops. This is the most reliable way of confirming a completed number port.