topic Re: Autopay in Get Support

Autopay

gmd — Wed, 05 Jan 2022 09:31:07 GMT

Hi,

autopay is supposed to happen today. It's 7:40 pm. When will it take place?

Thanks.

Re: Autopay

mimmo — Mon, 26 Mar 2018 23:46:47 GMT

usually aounr 3:30 am.

I think if you call *611 it will tell you when autopay happens.

Re: Autopay

gmd — Mon, 26 Mar 2018 23:57:58 GMT

the day after it's due?

Just dialed *611 on the phone (it's my son's). It said 2:00 am EST.

1) that's after the due date

2) did they mean 2:00 EST / 3:00 EDT ?

Re: Autopay

will13am — Tue, 27 Mar 2018 00:20:33 GMT

@gmd, if your look around the self serve pages, you will see two days, a top up day and payment day. The one shown in the overview page is the day they want people who do manual top ups to put money into the account. The next day, early in the morning is when the funds are converted into a payment. The payment day is also shown, just have a bit of a brain freeze here on recalling which page of the self serve.

Re: Autopay

wetcoaster — Tue, 27 Mar 2018 00:49:30 GMT

@will13amwrote:
@gmd, if your look around the self serve pages, you will see two days, a top up day and payment day. The one shown in the overview page is the day they want people who do manual top ups to put money into the account. The next day, early in the morning is when the funds are converted into a payment. The payment day is also shown, just have a bit of a brain freeze here on recalling which page of the self serve.

"Rewards" will show the actual amount owing after rewards and the date the system is taking that amount from the account (after it has topped it up with a charge to your credit card if you are on auto pay).

Edit: This post explains the renewal process: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-REWARDS-and-other/m-p/87391

Re: Autopay

Luddite — Tue, 27 Mar 2018 00:54:18 GMT

@gmd Some additional details: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/EXPIRED-vs-SUSPENDED-AVAILABLE-FUNDS-vs-REWARDS-and-other/m-p/87391#M10445

Re: Autopay

gmd — Tue, 27 Mar 2018 01:22:04 GMT

Thanks @will13am and @wetcoaster for the explaination.

The account is now EXPIRED, and I can see online the amount that will be taken at 2:00 am.

Cheers.

-gmd

(I have to say that's it's someone confusing)