topic Re: Port didn't fully go through? in Get Support

Port didn't fully go through?

robpolo1 — Wed, 05 Jan 2022 09:31:02 GMT

So I switched from Bell to PM at the beginning of March and I was still billed by them when I was normally supposed to be billed on mid March. When I check the account on their site nothing seems to have changed. I called them to ask if everything went through when I switched to PM. They said my account with them is suspended but not closed because the port didn't finish however I've been using my phone normally with the same phone number all month with Public Mobile. They told me to contact PM support to see if everything went through.

Re: Port didn't fully go through?

will13am — Mon, 26 Mar 2018 22:10:16 GMT

@robpolo1, if your port has not completed, you will need the assistance of the moderator team to resubmit the port. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Port didn't fully go through?

Korth — Mon, 26 Mar 2018 22:25:35 GMT

You "contact PM support" by flagging the @CS_Agent or by sending a message to the mods.

Before doing so, you need to login to your Self-Serve and check account status. Confirm it has your (old) phone number, etc. You'll need to submit this info when you communicate with the mods, your PM Community name isn't enough for them to confirm your identity or figure out what issue needs to be resolved, lol.

Re: Port didn't fully go through?

computergeek541 — Tue, 27 Mar 2018 00:39:07 GMT

I would check to see if all incomimg calls and if all incoming text messages are being delivered to your Public Mobile phone. If they are, simply put, Bell isn't providing you any service at this point and if they've continued to bill you, they should be reversing any of those charges.

If incoming communications are still going to your Bell phone (or to your phone if you insert your Bell sim card), you can continue to use your Bell service (and will be/and should be still billed). If that's the case, you'll need to contact Public Mobile to find out what is going on.