topic Re: Error 38 in Get Support

Error 38

Malves — Wed, 05 Jan 2022 09:31:02 GMT

Everytime I try to send an international text to Portugal, I get an error 38 message and the message doesn't send. Does anyone know why this is occurring?

Re: Error 38

liuxinbing — Mon, 22 Apr 2019 15:06:57 GMT

what prefix did you use? Try to use +351 instead of 011351.

Re: Error 38

Jackhyf63 — Mon, 22 Apr 2019 15:23:23 GMT

Try looking through the messaging app settings. It is possible that a setting may be interfering with outgoing sms.

Re: Error 38

liuxinbing — Mon, 22 Apr 2019 15:33:43 GMT

well, try sending message locally. If it works, then I think it is the international prefix.

Re: Error 38

hycm53 — Mon, 22 Apr 2019 16:52:06 GMT

@Malves wrote:
Everytime I try to send an international text to Portugal, I get an error 38 message and the message doesn't send. Does anyone know why this is occurring?

Dial 011 351 +area code+ phone number.

Re: Error 38

geopublic — Mon, 22 Apr 2019 17:02:28 GMT

@hycm53 wrote:
@Malves wrote:
Everytime I try to send an international text to Portugal, I get an error 38 message and the message doesn't send. Does anyone know why this is occurring?
Dial 011 351 +area code+ phone number.

@Malves That error means that there is something wrong with the number you are using. You need to make sure you have the correct number area code + number and just manually enter it as per @hycm53 recommendation above.

Re: Error 38

Malves — Tue, 30 Apr 2019 14:19:32 GMT

Problem solved.

GPS as to be on.

Re: Error 38

computergeek541 — Tue, 30 Apr 2019 22:10:15 GMT

@Malves wrote:
Problem solved.
GPS as to be on.

I'm glad that you were able to get your text messaging working, but GPS is not required to send SMS messages. I believe that this could have just been coincidence. If you now turn your GPS off, does your text messaging still work?

Re: Error 38

liuxinbing — Fri, 03 May 2019 18:18:45 GMT

@computergeek541 wrote:
@Malves wrote:
Problem solved.
GPS as to be on.
I'm glad that you were able to get your text messaging working, but GPS is not required to send SMS messages. I believe that this could have just been coincidence. If you now turn your GPS off, does your text messaging still work?

Ture that GPS doesn't have to be on to send SMS, because phones without GPS are still able to.

My guess is that, with GPS is on, the phone knows its physical location, so that knows what prefix to add in front of the country code.

As a general rule, simply use + as a prefix instead of any specific numbers.