topic Re: Text messages not going through in Get Support

Text messages not going through

ahaider — Wed, 05 Jan 2022 09:30:59 GMT

I signed up for 22$/month plan with unlimited call and I think no text messages, I found messages are not going through. I then changed to 25$/month plan with unlimited text and call and still text messages are not going, and it is all within Ontario.

Can you please explain what is wrong with the plan or the SIM?

Re: Text messages not going through

Anonymous — Sun, 25 Mar 2018 16:50:30 GMT

@ahaider, when did you change to the talk AND text plan? Did you do the change as a 'change plan now', or a 'change on the next renewal date'? What plan do you see in you self serve portal. Does it show the texting as part of your plan?

Also, just in case, did you restart your phone?

Re: Text messages not going through

ahaider — Sun, 25 Mar 2018 16:53:39 GMT

I changed plan about an hour ago. Yes, I clicked on 'change plan now'. The plan now showing as 27$/month. Yes I've restarted my phone.

Re: Text messages not going through

ahaider — Sun, 25 Mar 2018 16:56:34 GMT

Yes, the details states

- unlimited international text

- unlimited provincial wide call

Re: Text messages not going through

Anonymous — Sun, 25 Mar 2018 16:59:33 GMT

Ok, so you can either wait a bit longer to see if the texts start working, or you can send a private message to the moderator team so that they can check it from their end. Include your phone number & PIN in you initial message to help speed up initial contact.

Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.

Re: Text messages not going through

ahaider — Sun, 25 Mar 2018 17:11:48 GMT

By the PIN do you mean SIM Card # ?

Re: Text messages not going through

Mana — Sun, 25 Mar 2018 17:36:33 GMT

@ahaider

Please send a private message to @CS_Agent to get help .

You may not to give them your PIN, if you don't remember it .

PIN is the code that you had set up when you first register your account with public mobile .

Re: Text messages not going through

ahaider — Sun, 25 Mar 2018 21:20:52 GMT

About two hours ago i received message from moderator Abdoulaye for sending him the PIN. In 11 minutes i replied back and haven't heard back.

Is there any moderator that can help?

Re: Text messages not going through

CS_Agent — Sun, 25 Mar 2018 21:27:20 GMT