topic Re: Account number in Get Support

Account number

David01 — Wed, 05 Jan 2022 09:30:30 GMT

Thinking of switching to koodo. I want to port my number over and need the account number. The one I have has a bunch of zeros and doesn't look like a standard, 8 digit number. Help?

Re: Account number

mimmo — Fri, 23 Mar 2018 15:50:28 GMT

you need to loginto self serve and you will see teh account number on teh top right. its starts with 1 followed by 6 or 7 0's then some numbers

Re: Account number

PJC — Fri, 23 Mar 2018 15:53:31 GMT

@mimmowrote:
you need to loginto self serve and you will see teh account number on teh top right. its starts with 1 followed by 6 or 7 0's then some numbers

Yep, the account number starts with 1, followed by a bunch of 0's.

Re: Account number

srlawren — Fri, 23 Mar 2018 18:37:42 GMT

@David01 total should be 14 digits, at least mine was. I did my port yesterday. All I used was my phone number, the account number, and my name. Worked without an issue, took seconds.

Re: Account number

srlawren — Fri, 23 Mar 2018 18:44:03 GMT

@David01 I should add--have you already activated? If not, and you need a referral link (gets you a $25 bill credit, and the peson that referred you as well), there are many people (myself included) offering them up on this thread: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Need-a-Koodo-referral/m-p/226242#M26316. Process is pretty quick and simple, but does need to be initiated before you activate. If you ordered your SIM online, it may already be too late since they activate upon shipping.