topic Re: Good Service but phone not working in Get Support

Good Service but phone not working

newf2456 — Wed, 05 Jan 2022 09:30:18 GMT

Hello,

Myself and 4 of my others friends are having trouble with our phones, (All iphones and all with public Mobile)

Well all have good signal but our phones are not working if we turn the phone off then back on again it works for a few hours then stops working again, My father has a android and he is not having any problems, He is also with public mobile.

Do you know of a service issue with Public mobile on Iphones?.

Re: Good Service but phone not working

duffer900 — Sun, 21 Apr 2019 16:05:01 GMT

@newf2456 wrote:
Hello,
Myself and 4 of my others friends are having trouble with our phones, (All iphones and all with public Mobile)
Well all have good signal but our phones are not working if we turn the phone off then back on again it works for a few hours then stops working again, My father has a android and he is not having any problems, He is also with public mobile.
Do you know of a service issue with Public mobile on Iphones?.

Nothing obvious. Weird that they work for a bit then stop. Is it possible the 4 phones are all behind on the latest update from Apple? Far fetched... But something to check.

Re: Good Service but phone not working

newf2456 — Sun, 21 Apr 2019 16:22:29 GMT

Is there anyone else with an iphone that is having the same problem my latested iphone update is 12.2

Re: Good Service but phone not working

hycm53 — Sun, 21 Apr 2019 16:25:28 GMT

@newf2456 wrote:
Hello,
Myself and 4 of my others friends are having trouble with our phones, (All iphones and all with public Mobile)
Well all have good signal but our phones are not working if we turn the phone off then back on again it works for a few hours then stops working again, My father has a android and he is not having any problems, He is also with public mobile.
Do you know of a service issue with Public mobile on Iphones?.

My son and my daughter-in-law use iPhones that one is iPhone 6 with PM, they didn't say have any issues.

Re: Good Service but phone not working

will13am — Sun, 21 Apr 2019 16:33:23 GMT

@newf2456 wrote:
Is there anyone else with an iphone that is having the same problem my latested iphone update is 12.2

This looks like the latest version. Perhaps it is worthwhile to back things up and do a factory reset and restore to see if that resolves the problem.

Re: Good Service but phone not working

moegagner — Mon, 22 Apr 2019 10:32:49 GMT

@newf2456 wrote:
Hello,
Myself and 4 of my others friends are having trouble with our phones, (All iphones and all with public Mobile)
Well all have good signal but our phones are not working if we turn the phone off then back on again it works for a few hours then stops working again, My father has a android and he is not having any problems, He is also with public mobile.
Do you know of a service issue with Public mobile on Iphones?.

No problem here with my iPhone 8 12.2 update

Re: Good Service but phone not working

CalgaryBen — Mon, 22 Apr 2019 12:41:58 GMT

@newf2456 wrote:
Well all have good signal but our phones are not working if we turn the phone off then back on again it works for a few hours then stops working again
Do you know of a service issue with Public mobile on Iphones?.

Can you elaborate on "phones are not working"? What are symptoms? Do you see "No Service"? Is there a possible geographical correlation?

I'm on an iPhone SE and have had no issues at all, with iOS 12.2 and Carrier Profile Public Mobile 36.0