topic Re: Not connected in Get Support

Not connected

Ryosuke — Wed, 05 Jan 2022 09:30:07 GMT

I use public mobile.But I cannot connect I nternet if there is not wifi but I can use text messages and can call. Why?

Re: Not connected

Pizzaeh — Sun, 21 Apr 2019 00:06:34 GMT

@Ryosuke wrote:
I use public mobile.But I cannot connect I nternet if there is not wifi but I can use text messages and can call. Why?

What plan are you on?

Which phone do you have?

Is data turned on?

Verify the APN settings; see this article here on "How do I set up data/APN on my smartphone?"

Re: Not connected

Alex888 — Sun, 21 Apr 2019 00:12:17 GMT

@Ryosuke Do you have data on your plan? Have you used all or your data for the month?

Look at the main page of your account, under Data and Addons, does it show how much data you have left?

Re: Not connected

hairbag1 — Sun, 21 Apr 2019 01:12:51 GMT

@Ryosuke wrote:
I use public mobile.But I cannot connect I nternet if there is not wifi but I can use text messages and can call. Why?

Log into My Account / My Plan / Plan Details. Do a screen grab of your plan and show us what you've subscribed to. Then we can start to figure whats going on with your plan.

Re: Not connected

Ryosuke — Sun, 21 Apr 2019 01:12:53 GMT

I use 40$ plan 5GB at 3G. There are a lot of data left.

Re: Not connected

JackQuint — Sun, 21 Apr 2019 01:14:59 GMT

What phone?

Re: Not connected

Pizzaeh — Sun, 21 Apr 2019 01:17:39 GMT

@Ryosuke wrote:
I use 40$ plan 5GB at 3G. There are a lot of data left.

We need some addtional details to help us figure out the issue.

When did data stop working for you?

When is your renewal date?

Re: Not connected

Ryosuke — Sun, 21 Apr 2019 01:19:16 GMT

I use 40$ plan 5GB at 3G. There are a lot of data left.

Re: Not connected

Pizzaeh — Sun, 21 Apr 2019 01:20:36 GMT

@Ryosuke wrote:
I use 40$ plan 5GB at 3G. There are a lot of data left.

What phone are you using?

When did data stop working for you?

When is your renewal date?

Re: Not connected

Pizzaeh — Sun, 21 Apr 2019 01:40:26 GMT

Hi @Ryosuke ,

We're subscribers/customers like you; we cannot look at your account details, so we have to ask you a lot of questions to get the details of your problem. Without details/answers to the questions, it's not possible to make an accurate diagnosis of the cause.

Were there any plan changes made recently?

Was there any update to the phone software?

What phone are you using?

Did you recently change phones?

When is your renewal date?

When was the data last working?

Maybe, as @Alex888 has suggested, you could login to your self-serve account and look at the section called 'My Data & Add-Ons' - look under there and look for something like this....

Data & Add-Ons Amount Used

5GB at 3G Speed 3545.176 / 5120 MB

@Ryosuke Do you see anything like that? If not what do you see?

Re: Not connected

hycm53 — Sun, 21 Apr 2019 01:41:45 GMT

@Ryosuke wrote:
I use 40$ plan 5GB at 3G. There are a lot of data left.

Turn on mobile data first, Change your phone APN, follow this link . After changed, select PM.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: Not connected

dennise3388 — Sun, 21 Apr 2019 03:35:33 GMT

If you have other smartphone with you, just to use other phone to see whether the data can be connected. Also, check the Apn setting on your phone.

Re: Not connected

geopublic — Sun, 21 Apr 2019 04:18:14 GMT

@Ryosuke wrote:
I use 40$ plan 5GB at 3G. There are a lot of data left.

@Ryosuke Since you have a lot of data left on your plan and if your account shows activated and not suspended then the problem is with your phone not being configured properly. That is why many members are asking you for your phone's make and model.

The sooner you reply the better the chance of solving your problem.

Re: Not connected

Tony8 — Sun, 21 Apr 2019 14:20:49 GMT

Hi. It could be that your Data connection is off. This link shows you how to turn it on for a Android phone.

https://www.wikihow.com/Turn-On-Data-on-Android