topic Re: Mobile data not working in Get Support

Mobile data not working

Asahi — Wed, 05 Jan 2022 09:29:55 GMT

I recently switched to public mobile. I took the offer which had 100 mins of call and unlimited messages with 250mb of mobile data. But, I'm not being able to connect to the internet using mobile data. any solutions?

My Device - Lenovo K8 Note
Model - XT1902-3
Kernel Version - 3.18.60

Re: Mobile data not working

dgarewal — Sat, 20 Apr 2019 21:11:56 GMT

Check your APN (access Point Names) setting. Search the community to see how to set one up if there isn't one named "sp.mb.com".

Re: Mobile data not working

popping — Sat, 20 Apr 2019 21:10:06 GMT

@Asahi wrote:
I recently switched to public mobile. I took the offer which had 100 mins of call and unlimited messages with 250mb of mobile data. But, I'm not being able to connect to the internet using mobile data. any solutions?

My Device - Lenovo K8 Note
Model - XT1902-3
Kernel Version - 3.18.60

1. Is your phone data enabled?

If not, enable data and restart phone. This may update the APN settings on your phone to access PM data.

2. If you still have data issue, after step 1, check the APN settings on your phone.

https://apn-canada.gishan.net/en/apn/public-mobile/lenovo-k8-note

Update your APN settings and restart you phone.

Re: Mobile data not working

Triguy — Sat, 20 Apr 2019 21:08:51 GMT

Make sure you have the correct APN settings.

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

Re: Mobile data not working

will13am — Sat, 20 Apr 2019 21:24:46 GMT

@Asahi , as already suggested the APN settings may likely need to be set on the phone. Even with that done, the generally connectivity of this phone is pretty poor. On 3G, there is only 850 Mhz that is compatible. On LTE, it is 2600 Mhz band 7. The overall user experience is not going to be good.

https://www.gsmarena.com/lenovo_k8_note-8794.php

Re: Mobile data not working

Asahi — Sat, 20 Apr 2019 23:19:08 GMT

Cant find APN setting on my lenovo k8 note. Tried searching in settongs, no result. What to do?

Re: Mobile data not working

Asahi — Sat, 20 Apr 2019 23:19:51 GMT

Cant find apn settings on my phone. Tried searching in settings too, no result. What to do?

Re: Mobile data not working

Triguy — Sat, 20 Apr 2019 23:50:41 GMT

They should be under settings, more, maybe under cellular network, access point names, new APN settings.

Re: Mobile data not working

geopublic — Sun, 21 Apr 2019 04:26:11 GMT

@Asahi wrote:
Cant find apn settings on my phone. Tried searching in settings too, no result. What to do?

What version of Android are your running?

Re: Mobile data not working

Asahi — Sun, 21 Apr 2019 10:08:23 GMT

Android Version 8.0.0

Re: Mobile data not working

Asahi — Sun, 21 Apr 2019 10:08:40 GMT

sad

Re: Mobile data not working

Asahi — Sun, 21 Apr 2019 10:13:45 GMT

Got it to work guys, thnaks for the help!