topic Re: Dropped calls. in Get Support

Dropped calls.

JoeBush — Wed, 05 Jan 2022 09:29:46 GMT

A few days ago five Public Mobile customers, including myself, from Ontario and Alberta were all expierencing multiple dropped calls through out the day. While talking to a family member our call was dropped seven times.

Re: Dropped calls.

Patrick_R — Sat, 20 Apr 2019 18:43:00 GMT

I had this happen as well even yesterday.

Wonder if it has something to do with how long you are talking on the phone for.

Re: Dropped calls.

will13am — Sat, 20 Apr 2019 18:52:28 GMT

With so many recent reports of dropped calls, I wonder if it's an account problem. They seem to be happening in different parts of the country. So not likely a local network incident. But then account issues don't general self heal. If there's something affecting calls, the calls will probably fail completely. Need to keep an eye on reports in the forum.

Re: Dropped calls.

will13am — Sat, 20 Apr 2019 18:54:07 GMT

@Patrick_R wrote:
I had this happen as well even yesterday.
Wonder if it has something to do with how long you are talking on the phone for.

Lengthy calls like 2+ hours can get dropped. I think it's to prevent people from making a call and leaving the phone on all day.

Re: Dropped calls.

Patrick_R — Sat, 20 Apr 2019 18:55:38 GMT

Agreed!

Does PM give credits where poor service recieved like this issue of ongoing dropped calls?

Re: Dropped calls.

Patrick_R — Sat, 20 Apr 2019 18:56:40 GMT

Ive had them drop at close to a hour and was a local call.

Re: Dropped calls.

JoeBush — Sat, 20 Apr 2019 19:47:22 GMT

Only a few minutes between each dropped call. Constantly calling each other back.

Re: Dropped calls.

JoeBush — Sat, 20 Apr 2019 19:48:18 GMT

Ours were only a few minutes between each dropped call.

Re: Dropped calls.

Patrick_R — Sun, 21 Apr 2019 20:14:59 GMT

Seems ok for now

Thanks