topic Re: Cannot change plan in Get Support

Cannot change plan

Cabinboy56 — Wed, 05 Jan 2022 09:29:25 GMT

When picking new plan, submit buttons will not light up. No problem with them to accept payment voucher though. Frustrating!!!!!!

Re: Cannot change plan

Lieux — Sat, 20 Apr 2019 15:26:29 GMT

@Cabinboy56 wrote:
When picking new plan, submit buttons will not light up. No problem with them to accept payment voucher though. Frustrating!!!!!!

Did you try after clearing your page with incognito mode?

Re: Cannot change plan

Pizzaeh — Sat, 20 Apr 2019 15:44:09 GMT

@Cabinboy56 wrote:
When picking new plan, submit buttons will not light up. No problem with them to accept payment voucher though. Frustrating!!!!!!

Did you try incognito mode and/or clearing your browser cache, as @Lieux mentioned?

What plan are you on now? On the Change My Base Plan screen, when you scroll down (after choosing a new plan) what does it say under CURRENT PLAN?

After choosing a different plan than the one you're on now, you should see two choices at the bottom, Change plan now OR Change on next renewal date.

Re: Cannot change plan

Cabinboy56 — Sat, 20 Apr 2019 15:50:20 GMT

Just on the $10 plan to keep account active over the winter while we were away. Want to to change to the $50 plan, which highlights beautifully when picked, but as far as the submit buttons for change now, or on plan anniversary, it’s a no go as far as being highlighted. Clicking on either of them does nothing. They are faded gray

Re: Cannot change plan

Pizzaeh — Sat, 20 Apr 2019 15:55:03 GMT

@Cabinboy56 wrote:
Just on the $10 plan to keep account active over the winter while we were away. Want to to change to the $50 plan, which highlights beautifully when picked, but as far as the submit buttons for change now, or on plan anniversary, it’s a no go as far as being highlighted. Clicking on either of them does nothing. They are faded gray

What browser are you using? Internet Explorer, Firefox, Chrome, Safari?

Have you cleared the browser cache?

Have you tried incognito mode?

If you're not sure of these things, we can try to guide you for the specific browser you're using.

Re: Cannot change plan

Cabinboy56 — Sat, 20 Apr 2019 16:05:48 GMT

Thanks pizza eh!

Clearing safari’s cache did the trick. Appreciate the quick response

Re: Cannot change plan

Pizzaeh — Sat, 20 Apr 2019 16:09:52 GMT

@Cabinboy56 wrote:
Thanks pizza eh!

Clearing safari’s cache did the trick. Appreciate the quick response

@Cabinboy56 Cool, if you like you can mark the post by @Lieux as the solution. Then the next time someone searches for this same issue, they'll find your thread and the answer. Helping the community help each other out. Thanks.