topic Re: Re activating in Get Support

Re activating

Julesnpei — Wed, 05 Jan 2022 09:29:17 GMT

I missed my due date still shows active status added funds to my account, how do I get it to change the date to today instead of May 8

Re: Re activating

Dunkgirl — Sat, 20 Apr 2019 12:34:48 GMT

@Julesnpei wrote:
I missed my due date still shows active status added funds to my account, how do I get it to change the date to today instead of May 8

@Julesnpei Was the account suspended when you missed the the duedate and your autopay is not enabled? This is pre-pay so your service would have been suspended and the phone not working if there was no new payment. Once you made a new payment and reactivated then the date should have changed to the new payment. Can you post a screenshot of your account overview and payment history in self serve but remove your personal details

Re: Re activating

Alex888 — Sat, 20 Apr 2019 12:48:58 GMT

@Julesnpei There has been some problems recently with dates not lining up and accounts not renewing, you would probably be better off talking to a moderator. You can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437