topic Re: Payment after a month of non service in Get Support

Payment after a month of non service

redfeather — Wed, 05 Jan 2022 09:29:18 GMT

Going through a hard time, I was finally able to top off my phone bill after almost two months of no service, still within the period to keep my number and plan. But after 12 hours after making a payment I still seem to have no service. # *** *** ****. Please help

Re: Payment after a month of non service

Wonder_why — Mon, 19 Mar 2018 13:07:49 GMT

@redfeather please edit your phone number and private messages to the Mod, there will take care of you

Re: Payment after a month of non service

mimmo — Mon, 19 Mar 2018 13:45:24 GMT

here is how to contact mods

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Payment after a month of non service

fsm7268 — Mon, 19 Mar 2018 16:38:32 GMT

have you contacted mod team yet? They will solve your problem. why you waited this long tho?

Re: Payment after a month of non service

CS_Agent — Mon, 19 Mar 2018 16:52:54 GMT

Thank you everybody! @redfeather sent us a private message and my colleague Syed is taking care of his issue 🙂

Saray

Re: Payment after a month of non service

fsm7268 — Mon, 19 Mar 2018 16:54:26 GMT

you guys are awesome! I will stay with pm.

Re: Payment after a month of non service

6479213797 — Wed, 20 Jun 2018 18:23:25 GMT

Re: Payment after of non service

6479213797 — Wed, 20 Jun 2018 18:24:58 GMT

@Wonder_why wrote:
@redfeather please edit your phone number and private messages to the Mod, there will take care of you

Re: Payment after of non service

NDesai — Wed, 20 Jun 2018 18:30:19 GMT

@6479213797 wrote:
@Wonder_why wrote:
@redfeather please edit your phone number and private messages to the Mod, there will take care of you

Are you experiencing any problem?

Re: Payment after a month of non service

slartibartfast — Sun, 11 Nov 2018 22:59:33 GMT

i am being charged twice a month and i dont even have an active sim card, i need it to stop and i need my money back\

Re: Payment after a month of non service

krazykiwi — Sun, 11 Nov 2018 23:10:12 GMT

@slartibartfast wrote:
i am being charged twice a month and i dont even have an active sim card, i need it to stop and i need my money back\

Hi and welcome. Sorry you are having troubles.

This is an old thread and I suggest starting a new topic to get better exposure to responses to assist you.

Go to Community, at the bottom choose the best category that represents your situation (Not Knowledge Base), click orange target at top "Start a Topic".
Please include as much information as you can about your situation.

Re: Payment after a month of non service

CS_Agent — Mon, 12 Nov 2018 15:28:50 GMT

Hi @slartibartfast,

We've replied to your message. Please check your inbox.

Best,

Syed

Re: Payment after a month of non service

Sara1998 — Tue, 27 Nov 2018 17:05:06 GMT

I have a same problem charged for 3 months while left the plan please help

Re: Payment after a month of non service

Mary_M — Tue, 27 Nov 2018 17:48:02 GMT

hey @Sara1998,

thanks for reaching out to us !

You'll need to send a private message to the mod team including your account details, as well as any screenshots of the transactions. Someone will be able to investigate.

Kind regards,

Mary