No data

Section — Wed, 05 Jan 2022 09:29:11 GMT

Hey why is there no mobile data whrw it renews on the 17 th

Re: No data

steff12321 — Sat, 20 Apr 2019 07:54:05 GMT

Are your APN settings correct? Can you give us some more info, which plan are you on, do you have any data remaining this month?

Re: No data

RobertQc — Sat, 20 Apr 2019 07:55:52 GMT

@Section wrote:
Hey why is there no mobile data whrw it renews on the 17 th

Are you sure you have data left? if the data isn't showing on the OVERVIEW Page (when you first sign into self-serve), then it has been used up for your current cycle. Conventional thinking would suggest that the system display the data still showing 100% consumption. Unfortunately, the self serve is programmed to remove reference to data when it is all used up. If you don't see the data list in your plan details (I believe it's the Plans & Add-ons page), then you have an account issue and will need to contact the moderator team for assistance.

If you still have data left then go into network settings and make sure "mobile data" is enabled. Restart your phone. Turn air plane mode ON then OFF. Do you have another phone to try your sim card in to see if data is working? Has data ever been working? Have you tried data on more than 1 app, have you confirmed you have no local data restrictions / firewall settings? Go into mobile data usage under settings and make sure you have not used your local "data limit" and there are no network restrictions

Go into network search and try reconnecting to the network and make sure LTE is set to preferred (even if you have 3g) If was already on LTE, then try switching to 3G, did it help? No? Then go back to LTE.

Does MMS work? (Not SMS) MMS uses data. Try sending a picture to yourself. Did you get it?

The most likely cause is the APN. You need to configure (Or re-configure even if you have already configured before) your APN settings to be able to send pictures (MMS) and navigate on internet (DATA). Your "Mobile Data" needs to be activated.

Android

Settings > More / More Networks / Wireless & Networks > Mobile Networks > Access Point Names > New APN setting (or a plus sign)

Iphone

Settings > Cellular > Cellular Data Options > Cellular Network
OR
Settings > Mobile Data > Mobile Data Options > Mobile Data Network.

Name: Public Mobile / Mobile Internet
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
Bearer: Unspecified
MVNO type: GID
MVNO value: 4D4F

Select Save/Done. Select Public Mobile to connect to the Public Mobile network.

Re: No data

Section — Sat, 20 Apr 2019 09:42:43 GMT

I don't know about the settings but I'm on the $50 a month plan 8.5gb because I'm on auto-pay it says that I have used 2.67gb and now the mobile data says it's used

Re: No data

will13am — Sat, 20 Apr 2019 11:44:14 GMT

@Section wrote:
I don't know about the settings but I'm on the $50 a month plan 8.5gb because I'm on auto-pay it says that I have used 2.67gb and now the mobile data says it's used

If your account is in active status, the overview tab, plans and add-on section should give you a meter reading of the remaining data for the renewal period. If nothing shows there about data, that means it is all used up. Alternatively, the renewal could have glitched. Generally, if the account status is active, it indicates a successful renewal.

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