topic Re: Cell and Text wont work in Get Support

Cell and Text wont work

jprescott — Wed, 05 Jan 2022 09:29:01 GMT

Hello,

We have the 40 dollar plan with unlimited talk and text with 5gb data.. the data works fine but the cell won't make/recieve a call and not texts go through.. except imessage does work.... I have removed sim and reset... turned phone on and off.. still nothing .. any suggestion??

Re: Cell and Text wont work

jprescott — Sat, 20 Apr 2019 01:58:25 GMT

When callin out ... it says we don't have an active long distance add on.. but we are to have unlimited canada wide calling and unlimited text.. the number we are trying to call is local.

Re: Cell and Text wont work

JaimeLaPizza — Sat, 20 Apr 2019 02:02:42 GMT

Maybe this is a last resort solution, but you could try to "jump start" your account by using the lost/stolen trick:

Log into your account, go to the 'Plans and Add-ons' tab, choose the 'Lost/Stolen Phone' tab.

Suspend your service, log out of your account and wait 5-10 minutes.

Log back into your account, report that the phone has been found.

This should reset quite a few things, and might make cell and SMS work again.

Re: Cell and Text wont work

Triguy — Sat, 20 Apr 2019 02:04:47 GMT

Try the lost / stolen trick. Log into self serve. Click Plans & Addons. Click Lost/Stolen phone. Click Suspend service. Log out of self serve. Reboot phone. Wait 10 minutes. Log back in. Go back to the same place and say found phone. Reboot phone.

Re: Cell and Text wont work

jprescott — Sat, 20 Apr 2019 02:06:35 GMT

giving that a go !! .. fingers crossed.

Re: Cell and Text wont work

Triguy — Sat, 20 Apr 2019 02:11:49 GMT

If the lost phone method doesn't work then you will need to contact a moderator.

Moderators can be contacted by sending a private message by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cell and Text wont work

hairbag1 — Sat, 20 Apr 2019 02:51:39 GMT

Is this a new account and are you porting the number from a previous cell provider ?

Re: Cell and Text wont work

jprescott — Sat, 20 Apr 2019 03:01:18 GMT

Hello

this was new .. we selected a number as part of the sign up process for the sim .....

thanks

jeff