topic Re: problems with account in Get Support

problems with account

newbie0209 — Wed, 05 Jan 2022 09:28:58 GMT

For some reason, a couple of weeks ago my account got deleted. There was nothing wrong with the payment method. I tried to set it up again and it looks like I did. The credit I had for referring someone is gone. The cancellation left me without service while I was away from home which was very inconvenient.

Re: problems with account

JaimeLaPizza — Sat, 20 Apr 2019 00:43:07 GMT

Hum ,sorry to hear that. I think it's worth sending a moderator a message about this. Use this linkL https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: problems with account

mimmo — Sat, 20 Apr 2019 00:43:24 GMT

Not exactly sure what question you are asking, but as this seems like an account related so you will need to send a private message to moderator_team with your specific questions

Re: problems with account

LaOmbra — Mon, 22 Apr 2019 02:13:24 GMT

@slash407 wrote:
contact the mods, either it was inactive or bills were never paid would be my guess

Contacting moderators suggested 2 days before you posted! Plus, poster said "bills" were paid.

Re: problems with account

newbie0209 — Tue, 30 Apr 2019 01:05:30 GMT

It seems I don't know how/where to do that. Can you kindly assist?

Re: problems with account

newbie0209 — Tue, 30 Apr 2019 01:06:54 GMT

Sorry, I saw you did include the info in the reply and, when trying to cancel the message, hit send. There isn't a delete option it seems.

Re: problems with account

drburke — Tue, 30 Apr 2019 06:35:16 GMT

Our plan covers This plan includes: -
- 500MB + 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text

however since our return from the USA we cannot get our talk to work. When we try to call the Public Mobile operator interrupts and tells us we do not have talk on our plan. I would like a moderator to answer this request - regarding problems with our account plan.

Please advise.

Re: problems with account

cavemantoronto — Tue, 30 Apr 2019 07:45:12 GMT

@drburke wrote:
Our plan covers This plan includes: -
- 500MB + 500MB at 3G Speed
- Unlimited Canada-wide Talk
- Unlimited International Text
however since our return from the USA we cannot get our talk to work. When we try to call the Public Mobile operator interrupts and tells us we do not have talk on our plan. I would like a moderator to answer this request - regarding problems with our account plan.
Please advise.

Putting a mesaage here won't get you talking to a moderator. You need to send them a private mesaage if there is problem with account. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437