topic Re: Swapped plans but phone not working in Get Support

Swapped plans but phone not working

Johnwickr2011 — Wed, 05 Jan 2022 09:28:46 GMT

I swapped from the 40$ plan to the 35$ plan and now I can’t call receive texts or use data my phone doesn’t work

Re: Swapped plans but phone not working

will13am — Fri, 19 Apr 2019 20:19:10 GMT

@Johnwickr2011 , how did you do the plan swap? Did you do a future dated plan change or immediate plan change. If you chose immediate plan change, you have to pay immediately for the new plan. When you look into the self serve account, is it still in active status?

Re: Swapped plans but phone not working

Johnwickr2011 — Fri, 19 Apr 2019 20:20:56 GMT

Yes it is listed as active and it was an immediate change

Re: Swapped plans but phone not working

hairbag1 — Fri, 19 Apr 2019 20:27:20 GMT

@Johnwickr2011 wrote:
Yes it is listed as active and it was an immediate change

Try rebooting your phone. If that fails..try the lost / stolen remedy. Good luck.

Re: Swapped plans but phone not working

MoreYummy — Fri, 19 Apr 2019 20:35:15 GMT

Sometimes reboot phone might fix issue like this as long as the new plan is paid.

Re: Swapped plans but phone not working

Johnwickr2011 — Fri, 19 Apr 2019 20:46:59 GMT

I did the lost/stolen and I have rebooted and still nothing and my phone shows as active..

Re: Swapped plans but phone not working

Dunkman — Fri, 19 Apr 2019 20:55:41 GMT

@Johnwickr2011

Another trick is to manually load $1 to your account. This also resets your account and hopefully, your plan will start working. If that doesn't work, you will likely need to contact moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518