topic Re: help with porting problems in Get Support

help with porting problems

ecapper — Wed, 05 Jan 2022 09:28:45 GMT

I am helping a friend switch to public but he cannot receive incoming calls after porting his number. Everything else works. I tried messaging moderators bjt no response yet

Re: help with porting problems

will13am — Sat, 17 Mar 2018 14:06:28 GMT

@ecapper, how long ago was the port submitted? It can take 2 to 48 hours to complete a port. When did you message the moderator team? Their turnaround time is 1 to 2 hours typically.

Re: help with porting problems

ecapper — Sat, 17 Mar 2018 14:33:04 GMT

We did the port yesterday and after a couple hours everything worked except inbound calls. hopefully it completes before the weekend is over as he uses his cell for work

Re: help with porting problems

ecapper — Sat, 17 Mar 2018 14:33:52 GMT

messaged the moderator team earlier this am

Re: help with porting problems

Luddite — Sat, 17 Mar 2018 14:40:14 GMT

FYI: Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7PM (ET).

Re: help with porting problems

SD13 — Sun, 18 Mar 2018 14:10:56 GMT

Have you tried a complete restart of your phone. I had to do this when I ported my number to PM 🙂