topic Re: Credit card issue in Get Support

Credit card issue

kasmanisuhail — Wed, 05 Jan 2022 09:28:44 GMT

Can't pay through credit card my account keeps saying "Unable to process this transaction.

Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."

Account #1000000xxxxxxxx

But I just bought online something it works everywhere else and even tried my wife's credit card same message so please help me pay for my account. Thanks. My account is due tomorrow. I called credit card company and they said everything is good from their side please help me pay for my account. Every credit card I use keeps giving same message. I have used same credit crad before no problems before.

Account number redacted by will13am. Please do not post personal information in the public forum.

Re: Credit card issue

LovesToPM — Fri, 19 Apr 2019 18:56:51 GMT

@kasmanisuhail You could try clearing your browser cookies/cache and browsing incognito mode. Or try it with another browser (such as Firefox, Chrome, Opera).

Re: Credit card issue

LovesToPM — Fri, 19 Apr 2019 19:01:08 GMT

Also read here for Public Mobile article on credit cards:
https://www.publicmobile.ca/en/bc/get-help/articles/register-your-payment-card
and
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Self-Serve-Account-Management/ta-p/245...

"We accept credit cards (Visa, MasterCard, American Express) and Visa Debit cards that have been issued by Canadian or American financial institutions and are associated with addresses in Canada or the U.S. If you are using a payment card, leave the apartment/suite number in the payment information section blank."

I have also read on another post about the postal code being maximum of 6 characters on PM site. So if your credit card company has your postal code as "A1B 2C3", try entering only "A1B 2C" on PM site. Please keep us updated here.

Re: Credit card issue

jotsang — Sat, 20 Apr 2019 00:41:36 GMT

@kasmanisuhail wrote:
Can't pay through credit card my account keeps saying "Unable to process this transaction.

Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."

Account #

But I just bought online something it works everywhere else and even tried my wife's credit card same message so please help me pay for my account. Thanks. My account is due tomorrow. I called credit card company and they said everything is good from their side please help me pay for my account. Every credit card I use keeps giving same message. I have used same credit crad before no problems before.

If you live in an apartment building, don't put your apartment# or suite# in Apt# field. Put your apartment# or suite# together in the Street Address field like 123-456 Anywhere Street.

Edited to remove copied account number by stonechucker.

Re: Credit card issue

hycm53 — Fri, 19 Apr 2019 21:14:09 GMT

@kasmanisuhail wrote:
Can't pay through credit card my account keeps saying "Unable to process this transaction.

Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."

Account #

But I just bought online something it works everywhere else and even tried my wife's credit card same message so please help me pay for my account. Thanks. My account is due tomorrow. I called credit card company and they said everything is good from their side please help me pay for my account. Every credit card I use keeps giving same message. I have used same credit crad before no problems before.

Please don't put your account number right here, because this is public forum. Did you use phone or computer to pay? For security reason I would suggest use computer to pay.

Re: Credit card issue

geopublic — Sat, 20 Apr 2019 00:43:10 GMT

@jotsang wrote:
@kasmanisuhail wrote:
Can't pay through credit card my account keeps saying "Unable to process this transaction.

Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."

Account #

But I just bought online something it works everywhere else and even tried my wife's credit card same message so please help me pay for my account. Thanks. My account is due tomorrow. I called credit card company and they said everything is good from their side please help me pay for my account. Every credit card I use keeps giving same message. I have used same credit crad before no problems before.
If you live in an apartment building, don't put your apartment# or suite# in Apt# field. Put your apartment# or suite# together in the Street Address field like 123-456 Anywhere Street.

Also no space when entering your postal code.

Edited by Stonechucker to remove copied account number.

Re: Credit card issue

WippyShippy — Fri, 19 Apr 2019 20:54:46 GMT

@kasmanisuhail wrote:
Can't pay through credit card my account keeps saying "Unable to process this transaction.

Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."

Account #1000000xxxxxxxx

But I just bought online something it works everywhere else and even tried my wife's credit card same message so please help me pay for my account. Thanks. My account is due tomorrow. I called credit card company and they said everything is good from their side please help me pay for my account. Every credit card I use keeps giving same message. I have used same credit crad before no problems before.

Account number redacted by will13am. Please do not post personal information in the public forum.

Try using Google Chrome Browser Incognito Mode

Re: Credit card issue

Anonymous — Fri, 19 Apr 2019 20:59:52 GMT

@hycm53 wrote:
@kasmanisuhail wrote:
Can't pay through credit card my account keeps saying "Unable to process this transaction.

Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."

Account #xxxxxxxxxxxxxxx

But I just bought online something it works everywhere else and even tried my wife's credit card same message so please help me pay for my account. Thanks. My account is due tomorrow. I called credit card company and they said everything is good from their side please help me pay for my account. Every credit card I use keeps giving same message. I have used same credit crad before no problems before.
Please don't put your account number right here, because this is public forum. Did you use phone or computer to pay? For security reason I would suggest use computer to pay.

@hycm53

We've all been there...if you're going to suggest that someone removes private information then ya gotta make sure your quote has it removed too.

Re: Credit card issue

hycm53 — Fri, 19 Apr 2019 21:16:20 GMT

@Anonymous wrote:
@hycm53 wrote:
@kasmanisuhail wrote:
Can't pay through credit card my account keeps saying "Unable to process this transaction.

Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."

Account #xxxxxxxxxxxxxxx

But I just bought online something it works everywhere else and even tried my wife's credit card same message so please help me pay for my account. Thanks. My account is due tomorrow. I called credit card company and they said everything is good from their side please help me pay for my account. Every credit card I use keeps giving same message. I have used same credit crad before no problems before.
Please don't put your account number right here, because this is public forum. Did you use phone or computer to pay? For security reason I would suggest use computer to pay.
@hycm53
We've all been there...if you're going to suggest that someone removes private information then ya gotta make sure your quote has it removed too.

I didn't know I can remove someone's account number at post. Thanks you tell me, I edited my post.

Re: Credit card issue

Anonymous — Fri, 19 Apr 2019 21:38:14 GMT

@hycm53 wrote:
I didn't know I can remove someone's account number at post. Thanks you tell me, I edited my post.

It's just text. Some people even bold things when they're replying to something in particular. Not needed in this case...just saying that it's just text.

Like I said...we've all been there...at least once. 🙂