topic Re: Sim not recognized in Get Support

Sim not recognized

Tasker — Wed, 05 Jan 2022 09:28:41 GMT

I bought a new Alcatel 1 phone that was for KOODO prepaid. phone has never been used on any network. Inserted the Public Mobile sim card and phone says no sim card. Tried removing sim card and reinserting and rebooted, never worked. Checked IMei number and it said phone should work. Sim works fine in my old Samsung phone. Help please.

Re: Sim not recognized

LovesToPM — Fri, 19 Apr 2019 18:41:05 GMT

Hmmm. Looks like your Koodo prepaid phone needs to be unlocked.

https://www.koodomobile.com/help/prepaid-sim-cards

https://www.koodomobile.com/en/contact-us?INTCMP=KMNew_FooterLINK_ContactUs_ContactUs

It should be free to unlock. I am unsure whether you have to be a Koodo customer to get this done.

Re: Sim not recognized

hycm53 — Fri, 19 Apr 2019 19:07:55 GMT

@Tasker wrote:
I bought a new Alcatel 1 phone that was for KOODO prepaid. phone has never been used on any network. Inserted the Public Mobile sim card and phone says no sim card. Tried removing sim card and reinserting and rebooted, never worked. Checked IMei number and it said phone should work. Sim works fine in my old Samsung phone. Help please.

Your phone is locked, you need contact Koodo to unlock your phone, it's free.

Re: Sim not recognized

will13am — Fri, 19 Apr 2019 19:56:46 GMT

This is strange. I sense the phone is defective. Even if the phone was locked to Koodo, it should work on Public Mobile without SIM unlock. These two brands are within the Telus family.

Re: Sim not recognized

LovesToPM — Fri, 19 Apr 2019 20:42:31 GMT

I have an older Telus prepaid phone. Phone still works with Telus SIM but does not work with Public Mobile SIM. I found this strange too.

Re: Sim not recognized

WippyShippy — Fri, 19 Apr 2019 20:44:23 GMT

Is your phone unlocked?

Did you check if your phone is compatible with PM?

Re: Sim not recognized

JaimeLaPizza — Fri, 19 Apr 2019 22:48:54 GMT

I think porting from Koodo (or Telus) to Public Mobile is a bit different/trickier because they're all the same company. Maybe you should have a look at this thread, in particular Srlawren's post.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/I-need-a-PM-moderator-to-help-me-complete-my-number-porting/m-p/82502/highlight/true#M14029

Re: Sim not recognized

geopublic — Fri, 19 Apr 2019 21:53:45 GMT

@WippyShippy wrote:
Is your phone unlocked?
Did you check if your phone is compatible with PM?

@WippyShippyIf it's a Koodo phone then it is compatible with PM because they use the same Telus network and both are owned by Telus.

Re: Sim not recognized

geopublic — Fri, 19 Apr 2019 22:02:36 GMT

@Tasker wrote:
I bought a new Alcatel 1 phone that was for KOODO prepaid. phone has never been used on any network. Inserted the Public Mobile sim card and phone says no sim card. Tried removing sim card and reinserting and rebooted, never worked. Checked IMei number and it said phone should work. Sim works fine in my old Samsung phone. Help please.

Was another sim card ever inserted in that phone other than Public Mobile?

Re: Sim not recognized

Dogbert — Fri, 19 Apr 2019 22:46:34 GMT

I would recommend borrowing someone else's SIM, doesn't matter which carrier.

If it's with a non-Telus carrier; it'll ask for unlock code.

If it's with a Telus carrier, it should start working.

If neither of the above works; you may simply have a defective phone.

Re: Sim not recognized

japat129 — Tue, 17 Sep 2019 23:16:56 GMT

first thing to do ,,,many times not enough pressure on sim card ,,place a small spacer between sim and battery ,that will be a fixed in many cases . not sure why moderators did not post this fix

i used electric tape , folded 4 or 5 times .on top of sim bracket ,. just a bit more pressure

Re: Sim not recognized

darlicious — Tue, 17 Sep 2019 23:24:29 GMT

@Tasker wrote:
I bought a new Alcatel 1 phone that was for KOODO prepaid. phone has never been used on any network. Inserted the Public Mobile sim card and phone says no sim card. Tried removing sim card and reinserting and rebooted, never worked. Checked IMei number and it said phone should work. Sim works fine in my old Samsung phone. Help please.

@Tasker What was the answer? Defective phone? Curious which suggestion worked.