topic Re: Account active online, but no cell service. in Get Support

Re: Account active online, but no cell service.

JH — Wed, 05 Jan 2022 09:28:36 GMT

I have No Service?

I am not a new customer and my account renews next month

Have No Service for a day now

Re: Account active online, but no cell service.

matbasm — Fri, 16 Mar 2018 20:41:19 GMT

@JH, Anything change on your end? Does your plan still show up in your self service portal, containing the features you are supposed to have? Any chance there was some sort of phone update/reset?

Re: Account active online, but no cell service.

Luddite — Fri, 16 Mar 2018 20:46:53 GMT

Suspect you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).

You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum (which I have done for you today), or sending a private message directly to the moderators.

Re: Account active online, but no cell service.

JH — Fri, 16 Mar 2018 22:04:18 GMT

Plan still shows up and is due to reset next month.

Everything worked until last night.

Tried a different SIM card and it worked, but mine will not.

Re: Account active online, but no cell service.

matbasm — Fri, 16 Mar 2018 22:18:45 GMT

@JH, time to take @Luddite 's advice and contact moderators.

Re: Account active online, but no cell service.

Korth — Fri, 16 Mar 2018 23:26:11 GMT

@JH

You've configured your phone (Network Operator, APN settings) for Public Mobile? And tried restarting it?

You might need a new SIM card, I'm guessing yours has been deactivated for some reason.