topic Re: Data not working in Get Support

Data not working

krashtray — Wed, 05 Jan 2022 09:28:31 GMT

My new plan started yesterday I have 2 GB and I tried to use it today and it doesn't work.

Re: Data not working

ShawnC13 — Fri, 19 Apr 2019 16:25:01 GMT

@krashtray wrote:
My new plan started yesterday I have 2 GB and I tried to use it today and it doesn't work.

When you say a new plan is this a new renewal or you just started with PM? If it is a new plan and you haven't had data working have you checked your APN settings?

Here is a great site to setup your APN and instructions on how to do it. Find the APN Settings for Public Mobile here!

Re: Data not working

popping — Fri, 19 Apr 2019 16:35:29 GMT

~~@krashtray wrote:~~
~~My new plan started yesterday I have 2 GB and I tried to use it today and it doesn't work.~~

~~1. Restart your phone. It may be all you need to get data working.~~

~~2. If not, check the APN on your phone using https://apn-canada.gishan.net/en/apn/public-mobile~~

~~3. Which phone are you using? Some phone and OS does not let you view/change the APN settings. If we know the phone that you are using, we can give you more help.~~

Re: Data not working

krashtray — Fri, 19 Apr 2019 16:31:05 GMT

I've had it a month now but picked a new plan to start yesterday I can call and text but no data I reset my connections restarted my phone and tried the lost stolen thing.

Re: Data not working

popping — Fri, 19 Apr 2019 16:40:28 GMT

@krashtray wrote:
I've had it a month now but picked a new plan to start yesterday I can call and text but no data I reset my connections restarted my phone and tried the lost stolen thing.

Try add $1 to your account. It may re-provision you plan features if lost/stolen trick does not work.

Re: Data not working

krashtray — Fri, 19 Apr 2019 16:35:29 GMT

My data was working on public mobile all last month I just picked a plan that included nation wide calling to start yesterday and now my data doesn't work.

Re: Data not working

krashtray — Fri, 19 Apr 2019 16:36:40 GMT

Samsung galaxy s7

Re: Data not working

Anonymous — Fri, 19 Apr 2019 16:40:47 GMT

@krashtray wrote:
My data was working on public mobile all last month I just picked a plan that included nation wide calling to start yesterday and now my data doesn't work.

So you did a build your own for $52?

Another thing to try that has been known to work on many occassions is to manually add another $1 into your account and upon success restart the phone. See what happens.

Re: Data not working

Pizzaeh — Fri, 19 Apr 2019 17:03:02 GMT

@krashtray wrote:
My new plan started yesterday I have 2 GB and I tried to use it today and it doesn't work.

As @popping suggested try the lost/stolen trick...

Once you log into your account...

Click the 'Plans and Add-ons' tab.

Click 'Lost/Stolen Phone' tab.

Click 'Suspend Service' button.

Log out of your account and wait several minutes.

Log back into your account and report that your phone has been found.

Re: Data not working

hycm53 — Fri, 19 Apr 2019 18:14:12 GMT

@krashtray wrote:
I've had it a month now but picked a new plan to start yesterday I can call and text but no data I reset my connections restarted my phone and tried the lost stolen thing.

Did you have data plan in previously plan? If you didn't, you probably need change your phone APN setting, follow this link to change:

https://apn-canada.gishan.net/en/apn/public-mobile

Re: Data not working

krashtray — Fri, 19 Apr 2019 19:31:11 GMT

I went in and changed the APN network to internet+mms and now it works.