topic Re: Account disabled during porting process to Koodo in Get Support

Account disabled during porting process to Koodo

wl3chan — Wed, 05 Jan 2022 09:28:28 GMT

Not sure if anyone experience this but I was trying to porting my activate public mobile number, but it failed because it's deactivated. I was on the phone with the activate number when then ported. My phone was disconnected and the porting fail. Now my account is disabled and I can't port my number. How can my public mobile account be deactivated before ported over to Koodo?

I also added $20 to ensure my number doesn't get deactivated on the next cycle.

This seems like a bug in the system. Anyone else experience this?

Re: Account disabled during porting process to Koodo

PJC — Fri, 16 Mar 2018 13:32:46 GMT

That's odd, looks like something went wrong during the porting process. Have you reached out to Koodo already? You should also send a message to the moderators here on Public Mobile to see if they can tell you what happened..

Re: Account disabled during porting process to Koodo

wl3chan — Fri, 16 Mar 2018 13:40:12 GMT

Yeah I've reached out to Koodo they said I need to contact public mobile to reactivate my account cause it got disabled. I've sent a private message to moderator. Hopefully this resolved soon. Will update as soon as I get an answer.

I just don't understand how this can happen and wanted others to know about the issue if this is a bug in the system.

Re: Account disabled during porting process to Koodo

jaswest2754 — Fri, 16 Mar 2018 14:26:54 GMT

You figure that closing the PM account should be the last step of the Koodo-PM port proccess. Even if they have to set up a temp number on the PM account until the port is confirmed successful.

Re: Account disabled during porting process to Koodo

will13am — Fri, 16 Mar 2018 14:46:30 GMT

@wl3chan, this could only occur if there was a renewal happening coincident with the port. The solution is to switch to a minimum cost plan and top up.

Re: Account disabled during porting process to Koodo

wl3chan — Fri, 16 Mar 2018 14:49:18 GMT

I topped up with $20 and change my next billing cycle to a $20 plan for this exact reason and it still happened.

Re: Account disabled during porting process to Koodo

Luddite — Fri, 16 Mar 2018 15:22:41 GMT

@wl3chan See if you can login to your account. If you made a 1 time payment for $20 and turned off autopay, it may still be showing.

This scenario could happen if you tried to change your plan after it had already expired.

Otherwise, it's a Koodo-PM system glitch.

Re: Account disabled during porting process to Koodo

wl3chan — Fri, 16 Mar 2018 15:45:19 GMT

I can't login into my account anymore, it's disabled.
I made the $20 payment a few days ago before porting and scheduled the new plan for the next billing cycle which is suppose to happen tomorrow.

Re: Account disabled during porting process to Koodo

Luddite — Fri, 16 Mar 2018 15:51:13 GMT

@wl3chanwrote:
I can't login into my account anymore, it's disabled.
I made the $20 payment a few days ago before porting and scheduled the new plan for the next billing cycle which is suppose to happen tomorrow.

Then, unfortunately, you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).

Re: Account disabled during porting process to Koodo

Acekiller — Fri, 16 Mar 2018 16:23:05 GMT

hope your last interaction with PM will be a quick one.

Re: Account disabled during porting process to Koodo

wl3chan — Fri, 16 Mar 2018 18:28:31 GMT

Turns out my number didn't port over successfully and was in limbo.

Koodo agent had to call public mobile helped me fix the number.

Thank you all.