topic Re: cant turn on data on Moto 4g in Get Support

cant turn on data on Moto 4g

cmd73 — Wed, 05 Jan 2022 09:28:25 GMT

Joined PM about a week ago, no problems at all.

Phone calls no problem, texting no problem- just cant get data.

have gone to the website suggested by other members and configured the phone APS settings correctly, turned phone off and turned back on, turned on data on phone....but nothing.

Any ideas?

Re: cant turn on data on Moto 4g

Dunkman — Fri, 19 Apr 2019 16:02:24 GMT

@cmd73

Other ideas

network reset

potentially factory reset of phone (make sure to backup information)

May screen shot your APN settings for the community to have a look. make sure there is any error...

Re: cant turn on data on Moto 4g

geopublic — Fri, 19 Apr 2019 16:35:34 GMT

@cmd73 wrote:
Hi
Joined PM about a week ago, no problems at all.
Phone calls no problem, texting no problem- just cant get data.
have gone to the website suggested by other members and configured the phone APS settings correctly, turned phone off and turned back on, turned on data on phone....but nothing.
Any ideas?

Dial *#*#4636#*#* on your phone. Select Phone information Under Data service what does it show?

Re: cant turn on data on Moto 4g

cmd73 — Sat, 20 Apr 2019 23:35:56 GMT

Thanks for the replies guys!! Really appreciate it.

- the phone info shows correct IMEI and phone number, PM as current network; is there any particular line of that screen that I should be looking at?

There's a lot of info on it....dont know how to do a screen shot...sorry 😞

Re: cant turn on data on Moto 4g

Lar — Sun, 21 Apr 2019 02:16:03 GMT

Open settings, tap data usage, tap data switch on. Bingo you should have data

Cheers