topic Removing Autopay during the switch to Koodo in Get Support

Removing Autopay during the switch to Koodo

KDnuni — Wed, 05 Jan 2022 09:28:16 GMT

Hello all,

I recently did the Koodo switch promo a few days ago and currently waiting for the account to be approved and activated. However, my Public Mobile plan is set to be renewed this Saturday March 17th. I don't want to be charged for 90 days of service just as I am switching over so I am planning on turning off the autopay tomorrow. Can someone let me know how my Public Mobile service will be affected? Will the account be suspended after March 17? I also requested my number be ported to Koodo so will this affect it as well?

Thank you for the help.

Re: Removing Autopay during the switch to Koodo

computergeek541 — Fri, 16 Mar 2018 04:00:45 GMT

@KDnuniwrote:
Hello all,

I recently did the Koodo switch promo a few days ago and currently waiting for the account to be approved and activated. However, my Public Mobile plan is set to be renewed this Saturday March 17th. I don't want to be charged for 90 days of service just as I am switching over so I am planning on turning off the autopay tomorrow. Can someone let me know how my Public Mobile service will be affected? Will the account be suspended after March 17? I also requested my number be ported to Koodo so will this affect it as well?

Thank you for the help.

If you don't pay for the plan and you haven't yet ported over to Koodo, your Public Mobile service will be suspended. If it is suspended state, you cannot port your number to another carrier. You need to keep your Public Mobile service active until then.

Re: Removing Autopay during the switch to Koodo

wetcoaster — Fri, 16 Mar 2018 04:02:32 GMT

If you turn off auto pay and make no manual payment your plan will go into suspended mode and you will loose connection to the network.

You need to have an active plan / working phone at the time of the port-out or the process will fail.

An option, if you don't think that the port will happen before your plan is suspended is doing a future dated plan change to one of the least expensive plans (30days for 250MB, or 30days/unlimited texts, for $20).

Re: Removing Autopay during the switch to Koodo

KDnuni — Fri, 16 Mar 2018 04:11:30 GMT

Thank you. Yes, I think i will switch to the least expensive plan to keep the line active.

Re: Removing Autopay during the switch to Koodo

Acekiller — Fri, 16 Mar 2018 16:55:42 GMT

have fun at koodo!