topic Re: account lock out in Get Support

account lock out

TimMurphy519 — Wed, 05 Jan 2022 09:28:02 GMT

hi i keep trypin to sign into my account n has told me that i am locked out to contact support but as we know there isnt such a place to phone can n e one help?

Re: account lock out

Someone_here — Fri, 19 Apr 2019 02:49:27 GMT

Click this link and send a message to the moderators (PM employees), with as many details as you can regarding your problem and account: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account lock out

Alex888 — Fri, 19 Apr 2019 02:48:38 GMT

@TimMurphy519 Have you tried the password reset button?
Try logging in using Chrome in incognito more.

If that still doesn't work you will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: account lock out

cavemantoronto — Fri, 19 Apr 2019 05:22:04 GMT

@TimMurphy519 wrote:
hi i keep trypin to sign into my account n has told me that i am locked out to contact support but as we know there isnt such a place to phone can n e one help?

It locks out for one hour after trying a few times. Wait one hour and try again. If still not working, do the forgot pasword process and if still not working, contact Moderator_Team like everyone else said.