topic Re: Can not call! in Get Support

Can not call!

NhiBui — Wed, 05 Jan 2022 09:27:52 GMT

Hi guys, i'm using the 25 for 30 plan with data and everytime i try calling someone there's an automatic voice that said talk is not included in my plan. Can someone tell me why?

Re: Can not call!

Alex888 — Fri, 19 Apr 2019 01:14:41 GMT

@NhiBui Check your account and make sure it says Active. If it does then go to Plan and Addons --> Lost/Stolen Phone and click Suspend Service, log out, wait 5 minutes, log back in , resume service, and restart your phone.

If it's still not working your will need to contact the moderators, you can send them a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can not call!

geopublic — Fri, 19 Apr 2019 01:25:51 GMT

@NhiBui wrote:
Hi guys, i'm using the 25 for 30 plan with data and everytime i try calling someone there's an automatic voice that said talk is not included in my plan. Can someone tell me why?

When you dial *611 on your phone what happens?

Re: Can not call!

computergeek541 — Fri, 19 Apr 2019 07:30:16 GMT

@slash407 wrote:
as loing as ur in the same province and have that registered account it shouldnt be a problem otherwise, it could

Even for a provincial calling plan, the province that you are registered in or the city/province of your phone number makes zero difference. For outgoing calls, it only maters where you are and where you are calling.