topic Re: New customer, cannot make or receive calls in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356160#M198340 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/81653">@LexusLC</a>&nbsp;wrote:<BR /><P>Just activated my SIM card, texts in and out work fine but not the calls. $15 plan with 100 minutes.</P><HR /></BLOCKQUOTE><P>I know that you have just activated, and that you haven't used any of your voice minutes, but can you log into your self-serve account to check to see how many minutes that it says that you have remaining?&nbsp; What happens when you try to make a phone call? Do you hear some type of error message?</P> Thu, 18 Apr 2019 20:53:34 GMT computergeek541 2019-04-18T20:53:34Z New customer, cannot make or receive calls https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356157#M198338 <P>Just activated my SIM card, texts in and out work fine but not the calls. $15 plan with 100 minutes.</P> Wed, 05 Jan 2022 09:27:40 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356157#M198338 LexusLC 2022-01-05T09:27:40Z Re: New customer, cannot make or receive calls https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356158#M198339 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/81653">@LexusLC</a>&nbsp;wrote:<BR /><P>Just activated my SIM card, texts in and out work fine but not the calls. $15 plan with 100 minutes.</P><HR /></BLOCKQUOTE><DIV>Try the lost/stolen trick:</DIV><DIV>Once you log into your account...</DIV><DIV>Click the 'Plans and Add-ons' tab.</DIV><DIV>Click 'Lost/Stolen Phone' tab.</DIV><DIV>Click 'Suspend Service' button.</DIV><DIV>Log out of your account and wait several minutes.</DIV><DIV>Log back into your account and report that your phone has been found.</DIV> Thu, 18 Apr 2019 20:53:21 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356158#M198339 Pizzaeh 2019-04-18T20:53:21Z Re: New customer, cannot make or receive calls https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356160#M198340 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/81653">@LexusLC</a>&nbsp;wrote:<BR /><P>Just activated my SIM card, texts in and out work fine but not the calls. $15 plan with 100 minutes.</P><HR /></BLOCKQUOTE><P>I know that you have just activated, and that you haven't used any of your voice minutes, but can you log into your self-serve account to check to see how many minutes that it says that you have remaining?&nbsp; What happens when you try to make a phone call? Do you hear some type of error message?</P> Thu, 18 Apr 2019 20:53:34 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356160#M198340 computergeek541 2019-04-18T20:53:34Z Re: New customer, cannot make or receive calls https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356174#M198341 <P>&nbsp;</P><P><BR />Any chance you have another phone to try your SIM card in?</P> Thu, 18 Apr 2019 21:11:17 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356174#M198341 TheOldVR 2019-04-18T21:11:17Z Re: New customer, cannot make or receive calls https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356193#M198342 <P>Message says: sorry talk is not included in your plan.&nbsp;</P> Thu, 18 Apr 2019 21:43:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356193#M198342 LexusLC 2019-04-18T21:43:12Z Re: New customer, cannot make or receive calls https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356199#M198343 <P>When I go into my profile/plan it doesn't show any, only shows change plan...? My profile also shows that I have $15 available funds. Could it be that I have no plan selected even if I chose it during initial inscription?</P> Thu, 18 Apr 2019 21:50:15 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356199#M198343 LexusLC 2019-04-18T21:50:15Z Re: New customer, cannot make or receive calls https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356202#M198344 <P>Looks like after payment I had to return and select a plan so now problem fixed. Thanks.</P> Thu, 18 Apr 2019 21:56:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356202#M198344 LexusLC 2019-04-18T21:56:12Z Re: New customer, cannot make or receive calls https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356213#M198345 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/81653">@LexusLC</a>&nbsp;wrote:<BR /><P>Looks like after payment I had to return and select a plan so now problem fixed. Thanks.</P><HR /></BLOCKQUOTE><P>&nbsp;</P><P>Cool - first I have heard of that for a fix, thanks for sharing something new!</P><P>&nbsp;</P><P>Happy phoning!</P> Thu, 18 Apr 2019 22:15:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/New-customer-cannot-make-or-receive-calls/m-p/356213#M198345 TheOldVR 2019-04-18T22:15:18Z